Shippo ‑ Simplified Shipping

I am heartbroken that recently the support I received from Shippo has been so bad. I relocated to Germany and have had so many issues with Deutsche Post which was recommended via SHIPPO. I have sent over 500 packages with Shippo & right before the holidays they I run into a lot of issues. The customs forms don't print with the labels and I have over 50 orders I have to refund because I am in Germany and Shippo failed me. I may have to shut my business down.

Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts.

Still looking for a viable shipping solution for my store.

I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.

I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.

I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice.

Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing.

As a small business, the people that you work with should help build your business not create problems & charges for you.

Sad to say that this has been the case with Shippo.

I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.

Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again.

Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.

Prices are higher then what shopify already offers. I am looking for customer solution prices show itself are for retail not business.