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Very happy so far and the customer support is great!
Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.
Hello,
Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has been working with our engineers to find the root cause of this issue. Unfortunately, troubleshooting can take time as we do need additional information from customers when follow-up questions arise. That said, we absolutely understand needing your orders to import and this is a high priority for us. We will continue to work with our engineering team and Jazmine will reach out to you with any new updates. We hope we can win you back when this is completely resolved.
Thank you,
Shippo Support
Great app, helps us with shipping labels and return labels.
Overall, this is a wonderful shipping app. We've been using it since the beginning, and it allows us to streamline communication with our warehouse, and keep track of all tracking information.
There are a few features we would like to see but the team has been quick to improve the application, so I'm sure it will continue to get better over the coming months.
Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the original layout, I’m leaving Shippo immediately.
Hello,
Thank you for providing your honest feedback about Shippo. We truly appreciate feedback like this as it helps us improve our product.
We also thank you for jumping on the phone with members of our Product Team to discuss this further. We are so glad we could come to a resolution!
If there is anything else you need, please let us know!
Thanks,
Shippo Support
So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.
Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez
Thank you for taking the time to speak to us on the phone today. I'm glad we were able to clarify further. If you have any further questions let us know!
Very clean and user-friendly app. We've tried other shipping apps, but by far this is our favorite. The customer service is also excellent and always very helpful. This is one of our must-have Shopify apps. :)
I loved using Shippo until the most recent update. You now have to update each order manually to a different shipping class, very time consuming and frustrating!
Shippo makes shipping process very easy and fast. Highly recommended.