Helhetsomdöme
4,1
Antal per omdömesnivå
  • 76 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 12 % av omdömena har 1 stjärnor
20 november 2014

Shippo is great! Definitely the easiest label service we've found by far. It plays very well and very easily with Shopify too.

THAC Store
USA
3 månader användning av appen
20 januari 2021

We've been using Shippo for years. Most of it works great, but when trying to process multiple orders at once we almost always have a few fail and it causes a lot more work for us. Also wish they had a white list or default shipping method by default as we end up sometimes selecting the wrong one and having to refund label (wait 30 mins) then make another using the correct method.

Happy Endings™
Kanada
Nästan 6 år användning av appen
13 mars 2014

This a wonderful app! Simon even took the time to answer questions I had in a professional/prompt/easy to understand manner. I recommend it for all store owners! Having this app gives me one less thing to worry about and allows me to work on my site more.

Discount Smoke Products
USA
3 månader användning av appen
25 februari 2016

Great app and some of the best customer service I've ever seen. Thanks!

Vinyl Lovers Unite
USA
3 månader användning av appen
6 september 2017

Great app and great shipping rates. Excellent customer service, fast replies!

Lenzo Housing
Kanada
Nästan 6 år användning av appen
17 augusti 2020

Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all Shopify shipping apps. I guess it's time to find out.

Amy Kuschel
USA
Mer än 6 år användning av appen
Shippo svarade 9 september 2020

Hi Amy,

Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work.

Updating changes in Shippo that are made in Shopify is something we are working on. While we always want to add all the features our customers prefer these do take time to build and test. However, we understand this one is critical so we are working on adding this functionality to our system.

We are also looking into adding a "gift" feature on packing slips that will allow you to remove the pricing.

Regarding packaging, if you use certain templates more often than others, you can set them as your personal package templates on your labels page in Shippo (click settings > labels).

Templates are ordered in the way they are created, so, if you'd like the most used template to show in the list first, you will want to make that one last.

If you have any further questions you can always reach out support team by chat/phones beginning at 9 AM PST M-F, and email from 6 AM - 6 PM PST.

Thank you again for your feedback on Shippo!

Best,
Shippo Support

16 november 2020

Shippo is wonderful. I had sent thousands of packages with them when my store was hosted by Wix, and when I switched to Shopify I decided to stick with them. Even though Shopify has built-in label services, I find Shippo much easier to use (and also more aesthetically appealing, which is something that's important to me). Additionally, I just reached out to them to see if they could change something that has recently changed on my Shippo homepage; within the day, they had changed back the setting to how it was previously configured and made my life 1000x easier. Very sweet team, and I'm happy to be a customer of theirs. 10/10 recommend.

Boho and Bark
USA
3 månader användning av appen
Redigerat 11 februari 2021

THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't bother to offer phone support to its customers, either. It makes the process of resolving customer issues much slower and painful.

Embers / Cinders Vintage
USA
Mer än 3 år användning av appen
Shippo svarade 10 februari 2021

Hello,

We're so sorry for the experience here. We did find your interaction with us and we just left you a voicemail and our number to call back.

To clarify a bit more, our refund process does take 14 business days from the created date of the label and since this was a dispute directly to UPS, we were working with them to resolve that as well.

We just heard back from UPS and we were able to refund that back to you. We'll give you a call back again today to try and discuss this further.

Thanks,
Shippo Support

26 augusti 2014

Shippo is very user friendly, and makes our lives SO much easier! Highly recommend this shipping app for any retail store. We also love that it allows us to print our customer's postage labels as well as packing slips for packages in one place.

Kelly Fields
USA
3 månader användning av appen
Redigerat 9 september 2020

The bugs are aplenty. The ship date for orders gets stuck on a previous date (random date is chosen) when going to print labels. You have to manually change it each time. When you create an order, it disappears. You have to go back in to the order page, find the order, and then print the label. Annoying extra steps that shouldn't be there when paying a premium for the app. They refuse to fix any of these issues. I have switched to another shipping app.

3 Pooches Collars
USA
Ungefär 6 år användning av appen
Shippo svarade 11 september 2020

Hello,

Thank you for providing this feedback about Shippo. We apologize for the experience you've had and we are working to look into these issues from our side.

We have escalated your information to our engineering teams and we will follow-up with you once they've found a resolution.

Thank you,
Shippo Support