Shippo ‑ Simplified Shipping

We have been using Shippo since we started back in 2015 with no issues to speak of. Support has been fast to respond to any questions we have.

SHIPPO! PLEASE - stop making changes. Everything was going great, then BAM, no longer great. When I select orders in the shopify system (let's say 50 orders) those 50 orders no longer show up in shippo. They now have 3-4 random orders added to my new search term. Leaving so much room for error. What was once an easy quick part of our workflow now no longer works like it used to. Bummer.

TERRIBLE SERVICE, CRASHES OFTEN AND WON'T VALUE YOU.
I never write bad reviews, only good, especiallyyyy as a business owner myself. I had been with this company for years and come to find out with their "signature box" for signature at delivery only has the option for a direct signature and not a simple task to do an indirect signature. This would save us over $5 per shipment. We were using this service for years and overpaying on shipments $5 each time. Can you image the savings we could have passed along to our customers over 6 years and thousands of shipments? The best part is that under their shipping services to "sell you" it lists indirect signature. This is something Ship Station and their other competitors offer EASILY, so check those out to save on signature options ;) They informed me that this indirect option is only available through their API system and not web based. This means that you need to have programming experience to do it. I asked if they can do it for me to help (I have been a customer for MANY years) and they informed me they won't and that I can hire someone. Their response: If you have the programming resources, you can certainly setup API for your Shippo account. Are you joking? You can't even help someone who has given you business for many years? Well, now I am moving my business over to ship station since they have this already integrated in their system and all I have to do is click a button and it's done. PS agree with the others your new interface is terrible. They will not value you as a customer or go any extra length to help with a need if you have one.

The bugs are aplenty. The ship date for orders gets stuck on a previous date (random date is chosen) when going to print labels. You have to manually change it each time. When you create an order, it disappears. You have to go back in to the order page, find the order, and then print the label. Annoying extra steps that shouldn't be there when paying a premium for the app. They refuse to fix any of these issues. I have switched to another shipping app.

We've been using this app for years, great customer support, and works perfectly for our needs! Highly recommend!

Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.

We've used Shippo for years and are very happy with it. It seems like they have negotiated better rates than Shopify so we're saving money on shipping, as far as we can tell. Their support team is fantastic; very knowledgable and easy to get a hold of. The one thing we wish they could offer is the ability to ship multiple boxes for one order and consolidate the tracking numbers. All in all, we are very happy with Shippo!

Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the original layout, I’m leaving Shippo immediately.

Worked pretty good until this update. Doing everything manually now and even that does not work half the time. If we find a work around, it works a few times and then yet a new error message comes up.
They did contact me after this review went up, and are trying to fix things

the product is ok, but contact options are terrible. there is no online chat or phone number, if you have an urgent query like your account is on hold due to the stupid credit card renew not working, you just gotta send an email then sit and wait [24 hours now] while your packages go nowhere :(