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Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.
Hello,
We're so sorry to hear you ran into trouble in Shippo with rates. Shippo's rates have remained the same, so I'm curious if anything was different about the shipments you were pulling rates for.
Rates can vary based on many factors - dimensions, weight, shipping locations, extras you may add (like insurance and signature confirmation), etc.
We would love a chance to talk to you about the rates you saw, and look at the different shipments. This would give us a better idea of what happened and how we can help you fix it.
We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer.
You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!
Hi Zoe! We hate to hear of any negative experience with our Web App. We see that you have chatted with our team regarding the ability to batch print labels and about the ability to utilize package templates to avoid any need to enter in dimensions one by one. We also are able to see a message regarding lost labels from this morning that received a response from our team - please let us know if you did not receive that. Our Senior Lead, Jawad, has given you a call and is also reaching out via e-mail to make sure we can provide any additional support. We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447.
This app works good for domestic shipping during non-peak but glitches out all the time with International and during busy times. We have been using them about 3 months and have decided to look for another solution as it seems that they are a new company with a lot of things to work out - labels get stuck in the program, with Windows 8 the scroll bar is at the bottom of the page so to scroll to the right you need to scroll all the way to the bottom of the page first, it errors out on almost all international labels, and during Black Friday weekend the whole program went down for 3 days - when we had so much to ship. It really set us back some time. They said it was their servers but they should have been better prepared for such a high demand weekend.
Ultimately I think this program will be great when they get things figured out but now it over promises more than it can deliver. For now, we are on the hunt for something more consistent.
Life saver. I never need to visit the grumpy Canada Post Office ladies again. Slick program, easy to use, love that it integrates with several shippers in a few clicks. Exactly what I was looking for!
App was easy to use but found that I was charged when I thought I was on Starter Plan and I haven't used the app for a while because they don't allow Royal Mail as a postal service. They won't allow a refund either. Not happy with this.
Hello,
We're sorry to hear you're unsatisfied with Shippo. This is never what we want for our customers.
Shippo plans are billed on a monthly cadence. If customers do not downgrade their paid plans before the billing cycle date, the accounts will be automatically charged. We apologize for any confusion this caused!
We will have one of our Support Specialists follow-up with you now to continue working with you on this.
Thank you,
Shippo Support
Beware, no longer offers media mail shipping rates.
I was not able to print any label even after upgrade my account it give me error message that I have to contact costumer service which I did and one week later few emails were send and no respond
After couple of days looking for the right solution and all possible apps (Easyship, Shipstation, Sendcloud) out there that could handle and split an order into multiple packages orders & printing labels with our own carrier UPS i finally found it! Thanks to Rodrigo for explaining everything to me in detail. We are more than happy and hope that once UPS is finally syncing back our own rates (Need a valid invoice from UPS - If not they only show the standard rates) this will work as flawless as it seems. I hope ;) THANKS! PS: Feature Request: Please add a function to be able to add our custom package weight automatically to the weight of the items per line. That way we don't have to add our package weight manually every time so the total order is correctly calculated for the Label price. At the moment we need to manually type in the Total weight - The app could add that automatically for us - That would save 3 clicks per line and a lot of time when there are many orders!
No USPS commercial plus pricing is a show stopper. Sorry, had to delete the app.
The packing list has incorrect details. It shows negative amount on the unit price.. duhh?
Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.