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I was contacted and asked to consider changing (improving) or removing my 3 star rating. In the interests of transparency, I prefer to let it stand as-is for those who may get value from it.
Four different Shopify Support staff recommended that I install this app to provide improvements I was looking for with carrier calculated rates. This app does not provide any integration with carrier calculated rates. As Shippo noted this "...is simply not what Shippo was designed for."
Yet Shippo does claim that "With Shippo API, you can automate your entire shipping process easily and get rates and labels right on your website."
At best several points of this statement are marketing embellishment. In reality, rates are not on your website; neither front-end or back-end. Store owners are redirected to a Shippo URL. And automating your entire shipping process is another obvious overstatement of it's capabilities.
There are other shipping apps that do have APIs for integration of carrier rates available. it is possible, just not with Shippo.
Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.
Susanna was awesome in answering all of my questions. Very responsive and patient!
I've been using it for one evening.
Things I like:
USPS prices. The cost for USPS labels on Shopify have always equaled USPS prices on Amazon, penny for penny. Thus, I never thought it was possible to get USPS prices any lower....but I was wrong. Shippo's cost for USPS labels is SIGNIFICANTLY lower.
Another thing I like is that Shippo can print (optional) the order number on the label.
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What I don't like:
I wish they didn't print the date on the label. It's not necessary. Nobody else does. Problem is, sometimes my post office complains if the date is off by 1 or 2 days....but that's doesn't mean it's not worth 5 stars.
You can't enter the pkg weight as pounds and ounces....only decimal. My scales all read something like 3 lb 7 oz. What's that in decimal? Heck if I know....3.3? 3.4? I dunno....
I'm having some difficulty getting my own UPS account attached, but I think that's my issue, and not Shippo's. We'll see how well they work with resolving this with me....but for now....this app is 5 stars.
The service reps did not know what ORM-D goods are, they cannot supply the services they offered. I would not recommend them. Desktop Shipper was able to more in one half hour conversation than multiple Shippo calls.
Hello,
Thank you for leaving honest feedback about your experience with Shippo and our team. I understand this was a frustrating situation for you given the time constraints you were under and we apologize for any confusion that may have occurred.
Just to clarify, Shippo does support the printing of ORM-D labels via our API. We do not support the creation of these labels in our UI.
We wish you continued success and again, we're sorry for any confusion this caused.
Thanks,
Shippo Support
Shippo is missing many very important features. Here are just two for starters:
1. Does not integrate with FedEx packaging. There is no option to choose which FedEx package you use.
2. Does not have template for customs forms so the user would have to write a new form every time -- a total waste of time.
They also do no recognize different currencies. Has not impact on shipping but strange to see our Sterling order put into USA dollars.
Absolutely awful app. Nothing works, I get an error message for things that I can't even change. Won't let me do anything. Confusing to use. Couldn't be worse, wasted so much time trying to set this up.
Not support USPS FC letters
Not support DHL Express shipments from outside of the US
Easy work. Can make custom label without order.
Good USPS fees: USPS FC package from $2.93 (ebay page from $3.18, and USPS retail from $4.20), but stamps.com from $2.74 (need monthly fees).
Hello,
Thank you for leaving your honest feedback about Shippo. We are happy to have you as a customer and we apologize for any confusion with DHL Express and USPS FC letters.
Due to our agreements with USPS, we do not offer letter mail rates at this time. All rates in Shippo are for parcels only.
While we do offer DHL Express rates using our master DHL account for shipments from the US. We do not have discounted rates available via DHL for shipments originating outside the US. For those shipments, you would need a personal DHL account added to Shippo in order to see rates.
If you ever have questions in the future, please feel free to email us, or catch us on chat/phones M-F beginning at 9 AM PST. You can access all support methods from within your Shippo dashboard by clicking the "Support" icon.
Thanks,
Shippo Support
If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. Shopify state that after an app is un-installed the developer should delete all of our data, etc. NOT send the end user a bill.
pure garbage.
The set up was simple enough.
getting the thing to actually work? well that is a whole other story. Cannot recommend under any circumstances. It forces things that are unnecessary on forms, then it errors out while you try and get a label.
Extra points off for not having a phone number.
Just the worst thing ever. This thing was supposed to save time, not cost me time. I'm moving on to something that works.