評論 (536)

整體評分
4
各級評分數量
  • 76% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 13% 的評分為 1 顆星
2022年2月13日

Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have ...

UXO Supplements
美國
使用應用程式 5年多
Shippo 已回覆 2022年2月14日

Hello,

Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has ...

2020年9月9日

Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the ...

DUMP BOX
美國
使用應用程式 5年多
Shippo 已回覆 2020年9月11日

Hello,

Thank you for providing your honest feedback about Shippo. We truly appreciate feedback like this as it helps us improve our product.

We also thank you for jumping on ...

2019年12月18日

Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez

Adept Cosmetics®
美國
使用應用程式 大約5年
Shippo 已回覆 2019年12月18日

Thank you for taking the time to speak to us on the phone today. I'm glad we were able to clarify further. If you have any further questions let us know!

2018年1月9日

GET A PHONE # OR CHAT SO PEOPLE THAT NEED TO SHIP PACKAGES RIGHT AWAY CAN GET A HOLD OF SOMEONE TO HELP. SUPPORT ON LINE DOESN'T ANSWER QUESTIONS ADEQUATELY.

Angels Unawear
美國
使用應用程式 4年多
2018年1月30日

DO NOT USE THIS APP!!!! If we could give this app -100 stars, we would. We started accumulating hundreds of dollars of auto-billing charges with our carrier because this app failed to print manifests properly. I reached out to support staff numerous times to fix this issue. They don't reply with a solution but a generic answer that they are looking into it. After giving them few months to get ...

The Innate Co
加拿大
使用應用程式 大約4年
2023年12月14日

ive been with shippo since 2019, and as of today.. im tired of paying money to a company, when in return i have to fix the problems their software creates... whats the point.. ending the service

Just A Sip Shop
美國
使用應用程式 接近4年
Shippo 已回覆 2023年12月15日

Hello,

Thank you for your feedback. We're sorry to hear you're having trouble with Shippo!

We were able to locate your account by your review name and have since reached out ...

編輯時間:2021年2月11日

THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't ...

Embers / Cinders Vintage
美國
使用應用程式 3年多
Shippo 已回覆 2021年2月10日

Hello,

We're so sorry for the experience here. We did find your interaction with us and we just left you a voicemail and our number to call back.

To clarify a bit more, our ...

編輯時間:2019年5月9日

BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think ...

Magical Black Girl
美國
使用應用程式 大約3年
Shippo 已回覆 2019年5月13日

Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.

We do want to reiterate that ...

2019年10月28日

I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.

NuRevealOrganics
美國
使用應用程式 大約3年
Shippo 已回覆 2019年12月5日

Glad we were able to connect over the phone! Apologies again for the delayed response - we are working on hiring more advocates to make sure we can work with all of our ...

2020年10月7日

This app has been messing so badly our inventory, we had to hire someone full time to deal with the angry customers. I've had no support at all from the app and it works 4days/5

BKIND
加拿大
使用應用程式 2年多
Shippo 已回覆 2021年1月13日

Hi there!

Thank you for leaving your honest feedback about the Shippo app. We take all this feedback very seriously and use it to improve our system. It looks like you've ...