Shippo ‑ Simplified Shipping , 547 則評價
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I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty app with even worse customer service.
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I've been using Shippo for over a year now. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs.
Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.
Great app! Easy to do what I need, support is quick when I need it. Seems to be improving all the time
Easy to use, reliable and quick service.
Been using it for 3 years now and am very satisfied. Customer service is fast and responsive, and the interface is excellent. It's actually easier for me to scan my unfulfilled orders in Shippo than Shopify (sorry Shopify).
We have used Shippo with our store for the past 4 years. We find their system straightforward and easy to use.
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BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think how much damage could have been done had I not gotten up so early today and didn't have my banking set to notify me of unusual activity. By the time Shippo closed my account (per my request), there were over $2K in charges. I strongly suggest NOT doing business with this company until they can demonstrate that they've resolved this issue. The rates are great, but having your wallet drained while you're sleeping is the stuff of nightmares. When I went on Twitter I saw that I'm not the only person who had this problem. So, they really shouldn't be offered to Shopify sellers as a viable app until they can prove they have this HUGE problem under control.
Update: It seems this is a problem Shippo has that it can't or won't fix. WHY ARE THEY STILL IN THE SHOPIFY APP STORE IF THEY'RE STEALING FROM SELLERS????
Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.
We do want to reiterate that Shippo was not hacked. As stated in your support ticket with us, our security team looked into this and it appears your information was compromised on another site and used to login to Shippo. There was no breach in our system.
We have refunded you for all of the fraudulent labels, deactivated your Shippo account, and removed your billing information on file.
We understand there is always room for improvement, so we are discussing this situation with our security team so that we can better protect our customers.
I looooove the simplicity of Shippo. It saves us plenty of time with our fulfillment. When we required a new feature added to the Shipments Export .CSV, Shippo was quick to add it. Amazing customer support!
This is not to say that they'll just add whatever you require, but the fact that they implemented even a simple little addition to their platform helped us tremendously.
Great app! Customer service replies quickly with any questions. This app streamlines the shipping process and allows our small business to operate on a higher level.
Super Easy way to ship your packages! Save Time! So glad I found this app for my Shopify store! Great Customer Service too!
We've been using Shippo for a few years now and it's saved us much time and money. In addition, we've been having difficulty setting up our UPS account with our Shippo/Shopify account and Adam, at Shippo, was able to link it up for us. So happy with the service. Excellent app!