Shippo ‑ Simplified Shipping , 547 則評價

Shippo app is user-friendly. It imports all shipping information from your Shopify page. And their shipping rate is reasonable!

I would like the option to see the field company name in the overview in shippo as we have lots of wholesale orders as well

LOST A TOTAL OF OVER $1000 WITH THEM ALREADY.

But really though.... is this a real company or are they just con artists? Let me first start by saying this app worked pretty well for a short period of time. That is... until I started getting "surcharges" that were supposedly passed on to me from USPS. Apparently USPS thinks my packages, they weigh less than 10 oz are actually 13 lbs in some cases.

Naturally they blamed these surcharges on USPS. I've switched carriers and haven't received any at all. I've asked for the proof that these charges are coming from USPS and I've yet to received any. I've asked for proof that my disputes have actually been submitted to USPS and I've yet to receive those either.

These guys are quick to take your money but beyond that it's almost impossible to get any real answers. Customer service is slow to respond and there's no phone number to contact them. Their promise of responding within 4 hours is complete garbage so don't listen to that mess. Short of me flying to San Francisco and knocking on their office door, (Which I think is actually only a basement with two people in it) I'm pretty sure I won't be hearing any real answers anytime soon.

BE WARNED. FIND SOMETHING BETTER.

UPADATE*

It's now been over a another month and a half since my last review. No updates were given and I had to send an email to them AGAIN to get an update. Asked for proof that these charges were actually coming from USPS and they refused to provide them to me.

Great app!!!

One con for us is that the shipping charges are invoiced and pulled all at once each week or so rather than charging at time of purchase which we did not know initially so we were surprised to find a large amount of money withdrawn one day. I'm sure this was in the details someplace and we just overlooked it so just keep track of the labels you print so you know what to expect and you will be fine.

Other than that, this app is actually pretty neat. Eliminates a few steps of the process for you. It fulfills the orders and inputs the tracking number for you and also emails the customer with that information.
We won't be going back to USPS.com anytime soon.

Thanks Shippo!

I've been using Shippo for a couple months now & absolutely love it!! It has made shipping very easy. It's easy to use & I've only had to contact support once & was taken care of quickly. It has a few options that we didn't have before & now has me spoiled. I would hate to go back to the program we were using before!

A time saver from start to finish. A snap to implement and the clean intuitive interface makes day to day use just as easy. I would strong recommend to any shop looking to save time and money processing orders.

Update - have had some issues using DHL on Shippo. When I go to schedule a pick up it never works. Additionally using their account number to schedule a pick up it says Shippo's credit privileges with Shippo have been suspended. Support on the issue has been slow and their only suggestion is to go drop off the packages which is very time consuming.

If you are just using for USPS and domestic I'd say use shippo, but for int'l & DHL steer clear of Shippo.

Such a disappointment.
The App originally worked well. After about a year of using it I ran into some issues. I sent a very clear email to Shippo in regards to the issues I was having requesting help. I received and email back from them stating that they were working on fixing the issues. After about a month of waiting I contacted them again since the issues were still there. They again told me they were still working on the problems. Another month passed and still the app was not working properly and I was wasting a lot of time trying to work around the persistent problems. I contacted them again, this time via the phone. They assured me that they would fix the issues. Here we are, months later and still nothing. I am deleting this app and would never recommend it to anyone of my friends who sell on shopify.
The consistent leading on, that you are working on fixing the issues is a complete lack of integrity. If you can't fix your problems, be honest about it and recommend another company/app that will work better for your customer.

They changed their format and it is horrible. Hard to read, hard to find labels, slows down my computer, I could go on, but please hear this! Find another ap. They don't care about you and the customer service is horrible. Also, now their page won't even load. If I could give this ap negative 10 stars, I would. Looking for another shipping company label provider. Update...I'm looking for a new shipping ap....it's getting worse than it was before. Warning warning.....look elsewhere..

Great shipping app. Easy to use and connects directly to your shopify store. My only complaint is that you can't choose to pay for postage as you go along rather than being billed at the end of a week

Nice app that allows you to pay per shipment. This is ideal for business starting out that don't want to pay a monthly fee for a shipping app.

http://www.buddhapants.com/