I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.
Glad we were able to connect over the phone! Apologies again for the delayed response - we are working on hiring more advocates to make sure we can work with all of our customers in a timely manner. We have also opened up chat in our help center, catch us there if you've got any more questions!
If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. Shopify state that after an app is un-installed the developer should delete all of our data, etc. NOT send the end user a bill.
BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think how much damage could have been done had I not gotten up so early today and didn't have my banking set to notify me of unusual activity. By the time Shippo closed my account (per my request), there were over $2K in charges. I strongly suggest NOT doing business with this company until they can demonstrate that they've resolved this issue. The rates are great, but having your wallet drained while you're sleeping is the stuff of nightmares. When I went on Twitter I saw that I'm not the only person who had this problem. So, they really shouldn't be offered to Shopify sellers as a viable app until they can prove they have this HUGE problem under control.
Update: It seems this is a problem Shippo has that it can't or won't fix. WHY ARE THEY STILL IN THE SHOPIFY APP STORE IF THEY'RE STEALING FROM SELLERS????
Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.
We do want to reiterate that Shippo was not hacked. As stated in your support ticket with us, our security team looked into this and it appears your information was compromised on another site and used to login to Shippo. There was no breach in our system.
We have refunded you for all of the fraudulent labels, deactivated your Shippo account, and removed your billing information on file.
We understand there is always room for improvement, so we are discussing this situation with our security team so that we can better protect our customers.
Does not offer any value for Canadians. I signed up to get a volume shipping discount with Canada post but Shippo does not offer any. When adding Canada Post as a Carrier in settings, it asks me to connect my own account. Very miss-leading.
This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again.
Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.
Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling.
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
THEY STOLEN MY MONEY, IM NOT USING THIS APP FOR AROUND 1 YEAR AND TODAY THEY STOLEN ME BY PAYPAL $600 I DONT WHY
Such a disappointment.
The App originally worked well. After about a year of using it I ran into some issues. I sent a very clear email to Shippo in regards to the issues I was having requesting help. I received and email back from them stating that they were working on fixing the issues. After about a month of waiting I contacted them again since the issues were still there. They again told me they were still working on the problems. Another month passed and still the app was not working properly and I was wasting a lot of time trying to work around the persistent problems. I contacted them again, this time via the phone. They assured me that they would fix the issues. Here we are, months later and still nothing. I am deleting this app and would never recommend it to anyone of my friends who sell on shopify.
The consistent leading on, that you are working on fixing the issues is a complete lack of integrity. If you can't fix your problems, be honest about it and recommend another company/app that will work better for your customer.
Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling. Entered all required information and the app reformatted some lines after refreshing without displaying any errors. Tried maybe 20 variations of names addresses phone numbers, but nothing worked with zero error messaging. Uninstalled