Shippo ‑ Simplified Shipping , 547 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration, ease of use, and competitive shipping rates. They appreciate features like automatic order fulfillment, tracking updates, and customer notifications. The app's batch processing and shipping cost comparison across carriers are seen as major time and cost savers. It also supports international shipping, customs forms, and return labels that bill only when scanned. Its integration with various sales channels and carriers is another significant advantage. Many merchants consider it a cost-effective shipping solution.
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I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers.
When I asked their support (which is pretty responsive) why they needed this when no other label sellers we've worked with do, and how long this information is stored they didn't have a clear answer.
Their website says things like "We receive and store any information you knowingly provide to us" and "Some information may remain in our records after the deactivation of your account" and "...unless the business that requested your verification has deleted it, Stripe (Shippo's verification provider) will retain copies of your submitted identity data-the images of you and your ID as well as any typed or extracted data and the verification results and insights..."
I couldn't find anywhere in their privacy policy a mention of them deleting this information after verification, and their support couldn't point to such a mention in their policy.
So no Shippo for us, we're now trying another app for labels that doesn't require a photo ID.
Hello,
Thank you for leaving this review about Shippo. We apologize for any trouble and confusion this caused. We take fraud very seriously and we want to ensure we're keeping our customers, and our system safe.
Shippo uses a verification system that does require photo identification when an account needs to be verified, however, the system we use automatically deletes all information every 5 days. So, you can rest assured nothing is saved. We would love to have you shipping with us, so please let us know if there is anything we can do to help get you started.
Thanks,
Shippo Support
I have used Shippo in many stores I've built and run in Shopify.
However, I recently installed Shippo into a new store I am building. While the user names/emails associated with all my Shippo accounts are different, Shippo pulled all the data from another store. Data such as payment info, addresses, every order, customer details, etc.
1) I can not get Shippo to pull info for the store I am building out (no way to change billing details or addresses) but also 2) the data import is a massive privacy breach–and one that the client whose info is being pulled would absolute not appreciate.
Reached out to Shippo numerous times. Was given negligent responses (try logging out, logging in... yer, that's 101) and (we've fixed the issue, just go ahead and manually hide the other store's order... thousands of pages of this).
The hidden orders popped up again. There is still now way to change billing so payment goes to this new store's credit card, not the other client's. The addresses... also no way to change.
I have reached out numerous times and no one seems to care.
Uninstalled Shippo and installed Ship Station instead.
Now tempted to go back and uninstall Shippo on ALL the other stores I manage, as I will not be dealing with this with Ship Station or Easy Post... or numerous other options availlable.
Shame on Shippo.
I give them an F.
Hi there,
Thank you for leaving your honest feedback about Shippo. We checked our ticketing system and it looks like our awesome advocate, LeKea, spoke with you a few times on the phone to ensure all incorrect information was removed. We're so happy we could get that sorted for you!
If you have any further questions, please don't hesitate to reach back out to our Support Team. You can reach them via chat/phones M-F beginning at 9 AM PST. You can also reach us by email from 6 AM - 6 PM PST.
Thanks,
Shippo Support
Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."
Hey Ismail,
I’m really sorry you weren’t able to use Shippo. We did send over 2 links to verify your account - this is purely for security and to protect our customers. Unfortunately, we weren’t able to verify your account therefore unable to unblock you. Again, we’re sorry for the inconvenience here but we truly care about making sure our customer’s accounts are safe.
Thanks,
Shippo Support
Please be careful - they require that you send a copy of your photo id and credit card before you can set up an account. They claim it is secure but this can not be done via email - emails can be forwarded and/or hacked. They claim everyone is doing it, so don't jump off that bridge.
No merchant I have EVER dealt with online has ever requested this and I have had an online store for over 8 years using multiple vendors for different functions - even dropshippers. I have also worked for top credit card companies/processors and would advice any cardholder to run from this tactic.
PLEASE BE CAREFUL.
This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates
I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have customer support. They have what appears to be an outsourced customer service team that only knows how to send "canned" email responses. I asked about the local shipping issue and received a response "I'm sorry Shippo is not meeting your needs...would you like us to cancel your account?" That's awesome support. No thanks guys...I can cancel my own account...So I did.
Hello,
Thank you for leaving your feedback about Shippo and our Support Team. We apologize you had this experience as this is not what we strive for. We are very sorry that the messages seemed bot like - we are definitely human and I can see how that did not come across that way.
We attempted to call you earlier to discuss this but weren't able to get through. That said, we would love to help you get set up. If you'd like you can call us back on the number we listed in the voicemail, or reach out through email with a better time to talk.
For reference, we do offer live chat support from 9-2 PST M-F and phone support from 9-5 PST M-F. You can find these options by clicking the "Support" button from within your Shippo dashboard.
We apologize again for the experience you had.
Thank you,
Shippo Support
The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
*************************
No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.
Hi Ragheed,
Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with troubleshooting steps and our Senior Support Lead, Rodrigo, has reached out once more with a set of additional instructions and screenshots to assist in clarifying what needs to happen for your eParcel and your MyPost rates to show when creating a label.
Please reach out at anytime if we can be of further assistance.
SCAM ALERT
We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.
*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.
Thank you for reaching out about this. I'm glad we were able to get to the bottom of this for you through email. As mentioned in the email, uninstalling the Shippo app from Shopify does not deactivate your Shippo account, that still needs to be requested through Shippo (sorry for the confusion there!). That said, we did just get your account request yesterday so we'll move forward with doing that. Let us know if you ever want to try us out again @ support@goshippo.com. Thanks!
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.