Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration, ease of use, and competitive shipping rates. They appreciate features like automatic order fulfillment, tracking updates, and customer notifications. The app's batch processing and shipping cost comparison across carriers are seen as major time and cost savers. It also supports international shipping, customs forms, and return labels that bill only when scanned. Its integration with various sales channels and carriers is another significant advantage. Many merchants consider it a cost-effective shipping solution.

February 27, 2024

Easy to use, but limited in some options

Oliezi Outdoors
United States
3 months using the app
Shippo replied February 28, 2024

Hello,

Thank you for your review! We're glad you're enjoying Shippo and would love to hear how we can make this integration even better. Please reach out to us at support@shippo.com with any additional feedback. We're happy to help!

Thank you,
Shippo Support

January 1, 2024

A very user-friendly app!

THE TRENDING TREE
United States
20 days using the app
Shippo replied January 4, 2024

Hello,

Thank you for your review! If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!

Thank you,
Shippo Support

September 17, 2014

UPDATE:
If you use this app to ship internationally, make sure to check the rates on the actual shipping company's website. I had over $41 in fees from UPS that were not disclosed, alluded to, or even mentioned when given my quotes from Shippo. I suggested that they at least put a link to these additional fees, as I could have selected USPS for $6 more through the Shippo portal and not been charged $41 by UPS. Just do your own homework about international fees first - as there are some that are hard to find (UPS's own calculator didn't have some of them, nor a link to their brokerage fees).

ORIGINAL:
This app is easy to use and I love not having to search rates and type in destination information! I did compare pricing for my first couple of shipments and Shippo's rates were either lower than the rates I get for my existing corporate accounts for FedEx and USPS and in just a couple of instances (usually for packages under one pound) the same. So now I don't look anymore since I know I'm getting a better deal using Shippo and it's so easy.

HummingbirdHQ.com
United States
Over 9 years using the app
November 5, 2015

Overall, this is a wonderful shipping app. We've been using it since the beginning, and it allows us to streamline communication with our warehouse, and keep track of all tracking information.

There are a few features we would like to see but the team has been quick to improve the application, so I'm sure it will continue to get better over the coming months.

Baublerella
United States
Over 8 years using the app
April 13, 2017

Could. Not. Be. Easier! Plus, they save us a bit on the cost of USPS shipping at our shop https://www.BIYHomebrewSupply.com , which is awesome! Now, what could make it 5 stars? If the FedEx and UPS integrations got a tiered discount like the USPS integration does. That would be most helpful.

Biyhbs
United States
Over 6 years using the app
January 20, 2021

We've been using Shippo for years. Most of it works great, but when trying to process multiple orders at once we almost always have a few fail and it causes a lot more work for us. Also wish they had a white list or default shipping method by default as we end up sometimes selecting the wrong one and having to refund label (wait 30 mins) then make another using the correct method.

Happy Endings™
Canada
Almost 6 years using the app
September 6, 2017

Great app and great shipping rates. Excellent customer service, fast replies!

Lenzo Housing
Canada
Almost 6 years using the app
May 1, 2018

just intalled the Shippo app....very easy to use / navigate....the return shipping label option very helpful (automatically flips the address's!) and the rates that Shippo gets from the carriers are great!....and the support team is very repsonsive / helpful!.....great team all around!.....

Apresurrection
United States
Over 3 years using the app
September 30, 2016

pretty easy to integrate and a time-saver for sure!

Shoptilden
United States
Over 3 years using the app
April 30, 2014

Shippo app is user-friendly. It imports all shipping information from your Shopify page. And their shipping rate is reasonable!

BLUE FAIRY SHOP
United States
Over 3 years using the app