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Shippo was really easy to install and use. It integrates with my shopify store so well, there was nothing to it. I love that there are so many options and rates to choose from. Rates are great and the process is simple and very fast. Definitely recommend!
Hello,
Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
Makes posting easier and costs lower.
Hello,
Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
App was easy to use but found that I was charged when I thought I was on Starter Plan and I haven't used the app for a while because they don't allow Royal Mail as a postal service. They won't allow a refund either. Not happy with this.
Hello,
We're sorry to hear you're unsatisfied with Shippo. This is never what we want for our customers.
Shippo plans are billed on a monthly cadence. If customers do not downgrade their paid plans before the billing cycle date, the accounts will be automatically charged. We apologize for any confusion this caused!
We will have one of our Support Specialists follow-up with you now to continue working with you on this.
Thank you,
Shippo Support
International shipping labels doesn't work, been going back and forth for several days, only email response 24 hour wait and still no resolution, then wait another 24 hours for the next response and so on. They have no sense of urgency that international orders are being delayed by them. No online chat or phone support available poor response time.
Hi there,
Thank you for leaving this feedback. We are here to help in any way we can and apologize for the back and forth. We want to make sure you are taken care of and able to create international shipping labels.
One of our team leads, Chelsea, will be reaching out to you directly to get a resolution as quickly as possible.
To note, we do offer both chat and phone support M-F 9am-5pm PT. To reach us through those channels, please log into your Shippo account and click the Support button on the bottom left of the page.
After having numerous problems with other apps, I'm so glad to have found Shippo. They always have competitive rates and excellent customer service!
Hello,
Thank you so much for your review and for using Shippo! We are glad that you have found us. We hope to continue to provide great customer service for you!
Happy Shipping,
Shippo Support
i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!
Hello,
Thank you for leaving this feedback about Shippo and we're very sorry to hear about the billing confusion you encountered.
We would love a chance to speak with you further about the charges you received so we can explain what happened, and investigate them further for you.
Please reach out to our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
Would not recommend for larger packages - We have been using shippo for over a year, no significant issues that we couldn't work through with customer support until recently. Our business is growing and packages and quantity is larger. Noticed multiple " fee " charges. Reached out to support and was advised UPS is charging SHIPPO for incorrect dimensions on packages and SHIPPO is charging us. We have proven over 20+ times that the dimensions are correct and fees are unwarranted ! Fees have been refunded & corrected. However this is a weekly issue and requires us to review every invoice and dispute 5+ " fees " with SHIPPO on a weekly basis. The crazy part is we are providing each time that the "fees" are unwarranted. Yes, we get a "credit" back NOT a refund but that takes 1-2 weeks. It has also become a task that requires us to almost hire someone for just to stay on top of disputing unwarranted surcharges. We have tested multiple third party shipping providers to determine if this is an across the board issue with UPS as suggested by SHIPPO. From our findings from the last 6 weeks of testing, SHIPPO is the only third party app charging us "fees" for incorrect dimensions but if I catch it we get our money back... Since this finding we have decided to end our relationship. We are not saying don't use SHIPPO as we are not bashing any company just want to share our experience and remind everyone the importance of reviewing all invoices and looking for "fees" that do make sense. If this was not caught on my end, my business would be out over $100's and counting as the fees are small enough to go unnoticed. Like $5-$10 a week. We are in the process of trying to figure out with SHIPPO what will happen with our credit of about $150ish & then we will continue growing with another company. Hopefully the closing process is smooth & we can walk away from this situation. Update **** We have received a $18.00 " surcharge ". SHIPPO has advised that this is due to UPS having to deliver the package to a different address. The address the customer submitted at the time of purchase is the same as the billing address. Also no indication at the time of purchasing the label that the " address did not exist ". If UPS went to deliver the package and it was turned away due to being the wrong address, won't the package be returned to sender? I have never heard of a UPS driver, driving around looking for " Customer X " and then when he finds her sends me a $18 invoice. I disputed the "fee" with SHIPPO and was advised by Deangelo that UPS said " For any future shipments, the shipper will need to update their shipping records to avoid delays and charges. " This response is not appropriate for the type of business SHIPPO runs. We are a business with 1,000's of customers. The customers purchases from us and provides shipping details, we ship the product to the address provide, if the address does not exist it is returned to sender. This is common practice. I am now told that I will not be getting the $18 back and pending an explanation why the package was not returned to sender. I also now have to reach out to my customer as a business owner and make sure they are taken care of because technically the order WAS NOT delivered to the correct address. This is a mess. It further validates my decision to remove my business and decrease my rating from 2 star to now 1 stars. If UPS is truly charging all of these fees. SHIPPO is not protecting their customers. I recommend investing a fee before charging your customer as it leaves a bad taste and breaks trust.
Hello,
Thank you for leaving this feedback about Shippo, and we apologize you ran into trouble with surcharges from UPS.
Looking over your correspondence with Deangelo, it does appear that UPS updated us with more information about the address correction they made. Per UPS, they stated that the correct address associated with the suite numbers is 1850 per the United States Postal Service's website, not the 1859 address that was entered.
We do apologize for the surcharge you received, however, UPS is adamant this address correction was needed and is correct.
We understand receiving surcharges after shipping is always a surprise, and we're very sorry this happened on multiple occasions. When this happens we will do everything in our power to fight these charges with UPS (or any carrier). At times, these are successful, and at other times the carrier will deny the dispute if their findings are accurate.
I understand you have been using a different shipping provider and these charges have not occurred there. We would love a chance to talk with you further about these charges and see if anything is being done differently on that site, as well as see how we can win you back as a Shippo customer.
Again, we thank you for your feedback. This helps us align on where we need changes in our product so that it is a better experience for our customers.
Thank you,
Shippo Support
My Shopify Customers Not receiving Tracking Numbers I rspond to 100+ Please Fix this Issues Then i will give You review
Hello,
Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. Looking over your correspondence with Debe, it does appear she offered a solution and this issue is now fixed.
We're delighted we could help with this. If there is anything else you need, please don't hesitate to reach out via email, or through our live channels! We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447.
Thanks,
Shippo Support
I love them. Customer support is great. Especially if you don't want to deal with contacting a carrier yourself for certain issues. It feels like a concierge almost! Thank you!
This app is probably the best app you can find for free to help you do shipping labels. I only give it 4 stars because it has a small amount of bugs sometimes and there are some features that could be left do be desired. However, their customer support is great and the features of the app that you get for free are also great. They also have a nice free API.
Shippo is simple to set up with Shopify. Their support is quick and helpful for the limited issues you may encounter. The best part is their Priority Mail prices beat Shopify's by a good amount. Look into it!
Shippo really made shipping orders with my website seamless. Having to type in every address from every order was tedious so being able to connect the two really saves me time.
Works for us.Easy to use.Works beautifully with Shopify for all of our orders. No complaints at all.
The app does what it's supposed to and I've had no issue with it overall. What I am unhappy with is that it's supposed to be "free" with 0.5c charged per label which is absolutely false. If you have an account with FedEx and based in Canada, you will be charged an arm and a leg for printing labels through Shippo, which sucks when you're a small business just starting out. Tried to get in touch with customer service to find out what is the % that I am charged for every label, since it's been clearly impossible to predict how much I will be charged *before* I buy the label. I was put on "hold" for 40 minutes after which I got an email telling me that the customer representative "had to run"... and the person taking over didn't even bother actually helping me out. Needless to say, I am not impressed.
Hello,
Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for the experience here! It looks like there was a disconnect but another team member jumped in to take over the chat. Again, we do apologize for any disconnect here. This situation has been reviewed with our team to ensure our customers are never made to feel like they are left hanging.
With that said, at this time, our FedEx Referral Program is for US based customers. We will definitely take this feedback to our team to ensure we incorporate any FedEx options made available to us for Canada based customers when possible.
Thank you, again, for your time!
I love Shippo! Easy to use and good shipping rates. I especially like the ability to split orders into multiple packages. When I've run into trouble and not known how to do something I've just requested a call and they actually call me back within a few minutes. Great service.
I have used Shippo for several months now and they are an integral part of my business operations. The app is smooth, provides an array of discount carrier prices, and is very easy to use. Their customer service is great and they are open to improvement. I wouldn't pick a different shipping app!
I have used Shippo for a couple of years now and have only great things to say about their service. Imports from all my sales channels, cubic pricing on Priority Mail saves a bunch of money for shipping within 1000 miles. Offers shipping discount on virtually all carriers and is simple to use. Great customer service and doesn't cost a bunch like Ship Station. I have found over the years that most of the apps available are unneeded or are just a way to drain your wallet - Shippo is the exception - Saves You Money. My business relies on Shippo to do the job and add to the bottom line.
I have used Shippo for quite a while. Haven't had any issues so far. I like that it also works with ETSY, EBAY and other marketplaces. Shippo saves me from having to copy and paste the information. I have tried others but Shippo by far has been the best.
Shippo is easy to use, with a clear interface that lets me do bulk shipping quickly. I also like the ability to import files with order info--really useful for club shipments where the product goes out monthly but are billed quarterly. One small but useful feature is that Shippo ties back into my Shopify account and automatically marks shipped orders as fulfilled. For my shipping volume, five cents is an incredible bargain. The only thing I'd like to see is an option to buy carbon offsets. Thanks for a terrific product that makes running my business that much easier!
If you need help with adding additional insurance, better shipping rates- this app is amazing!!! It has saved me. I send out high value orders overseas and within NA, and this makes it super easy!!! Incredible customer service, from quick email responses and even phone calls. I highly recommend this app.
I loved using Shippo until the most recent update. You now have to update each order manually to a different shipping class, very time consuming and frustrating!
Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all Shopify shipping apps. I guess it's time to find out.
Hi Amy,
Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work.
Updating changes in Shippo that are made in Shopify is something we are working on. While we always want to add all the features our customers prefer these do take time to build and test. However, we understand this one is critical so we are working on adding this functionality to our system.
We are also looking into adding a "gift" feature on packing slips that will allow you to remove the pricing.
Regarding packaging, if you use certain templates more often than others, you can set them as your personal package templates on your labels page in Shippo (click settings > labels).
Templates are ordered in the way they are created, so, if you'd like the most used template to show in the list first, you will want to make that one last.
If you have any further questions you can always reach out support team by chat/phones beginning at 9 AM PST M-F, and email from 6 AM - 6 PM PST.
Thank you again for your feedback on Shippo!
Best,
Shippo Support
Not support USPS FC letters
Not support DHL Express shipments from outside of the US
Easy work. Can make custom label without order.
Good USPS fees: USPS FC package from $2.93 (ebay page from $3.18, and USPS retail from $4.20), but stamps.com from $2.74 (need monthly fees).
Hello,
Thank you for leaving your honest feedback about Shippo. We are happy to have you as a customer and we apologize for any confusion with DHL Express and USPS FC letters.
Due to our agreements with USPS, we do not offer letter mail rates at this time. All rates in Shippo are for parcels only.
While we do offer DHL Express rates using our master DHL account for shipments from the US. We do not have discounted rates available via DHL for shipments originating outside the US. For those shipments, you would need a personal DHL account added to Shippo in order to see rates.
If you ever have questions in the future, please feel free to email us, or catch us on chat/phones M-F beginning at 9 AM PST. You can access all support methods from within your Shippo dashboard by clicking the "Support" icon.
Thanks,
Shippo Support
This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates
I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have customer support. They have what appears to be an outsourced customer service team that only knows how to send "canned" email responses. I asked about the local shipping issue and received a response "I'm sorry Shippo is not meeting your needs...would you like us to cancel your account?" That's awesome support. No thanks guys...I can cancel my own account...So I did.
Hello,
Thank you for leaving your feedback about Shippo and our Support Team. We apologize you had this experience as this is not what we strive for. We are very sorry that the messages seemed bot like - we are definitely human and I can see how that did not come across that way.
We attempted to call you earlier to discuss this but weren't able to get through. That said, we would love to help you get set up. If you'd like you can call us back on the number we listed in the voicemail, or reach out through email with a better time to talk.
For reference, we do offer live chat support from 9-2 PST M-F and phone support from 9-5 PST M-F. You can find these options by clicking the "Support" button from within your Shippo dashboard.
We apologize again for the experience you had.
Thank you,
Shippo Support
I was hesitant to use another shipping app due to charges I'd experienced in the past, with other apps, that outweighed the convenience. Shippo's pricing structure is so fair and clearly designed to help growing businesses achieve efficiencies right from the start. I am able to use Shippo with two different stores on two different platforms. It's absolutely seamless! Thanks!
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Hi there!
Thanks so much for the feedback. :) We are so happy to hear Shippo is working for you seamlessly! If you ever need anything please don't hesitate to reach out!
Thanks,
Shippo Support
I was hesitant to use another shipping app due to charges I'd experienced in the past, with other apps, that outweighed the convenience. Shippo's pricing structure is so fair and clearly designed to help growing businesses achieve efficiencies right from the start. I am able to use Shippo with two different stores on two different platforms. It's absolutely seamless! Thanks!
Love shippo. super simple to use and provides some integrated rates out of the box which is handy as a small merchant
I was not able to print any label even after upgrade my account it give me error message that I have to contact costumer service which I did and one week later few emails were send and no respond
SCAM ALERT
We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.
*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.
Thank you for reaching out about this. I'm glad we were able to get to the bottom of this for you through email. As mentioned in the email, uninstalling the Shippo app from Shopify does not deactivate your Shippo account, that still needs to be requested through Shippo (sorry for the confusion there!). That said, we did just get your account request yesterday so we'll move forward with doing that. Let us know if you ever want to try us out again @ support@goshippo.com. Thanks!
I enjoy using the app - it's easy! Good shipping rates + the ability to insure a package. Customer service is fast & friendly too.
Fantastic APP that let me create shipment manifests easily. I could not find this option in Shopify. Also customer service is great!
Does not offer any value for Canadians. I signed up to get a volume shipping discount with Canada post but Shippo does not offer any. When adding Canada Post as a Carrier in settings, it asks me to connect my own account. Very miss-leading.
Huge fan of Shippo. Good rates, good support, and 10/10 user interface. Would recommend to anyone looking to ship products.
Havent used any other apps for shipping but Ive found Shippo to work really well. Quick and easy and the customer service has been really good..fast and clear. Update...had some glitches and quirkiness, tried another paid service at $9 per month and finding that there is a world of improved functionality available, including Iphone app which is extremely useful. Decreased usage of Shippo pretty significantly.
I have enjoyed using this app to help with creating return labels for customers. Recently, I had an issue and contacted the support team and they responded very quickly (within a few hours) and they were able to help with different suggestions which ultimately helped me solve the issue at hand! I'd definitely give this app a shot if you're looking for a way to manually create return labels to send to your customers.
I love this app! I ship outside of Shopify also and this app links right into those other sites. It is very user friendly. The little shipping truck at the end of the order row is really nice too. Not having to click into individual shipments to see if a package was delivered is my favorite part. My favorite feature of this app is the auto fill of addresses as you begin to type an address in (for outside of Shopify packages) I recommend this app to everyone who is looking for a good shipping app without the monthly fees!
Shippo makes shipping for my small biz a breeze, and their customer service is so responsive!! Shipping used to be my laest favorite part of my day and I no longer dread it.
Was excited to be able to create return labels that only bill when scanned and this app claims to do that. Even talked a little bit with support via e-mail about how best to accomplish this.
I had a little trouble initially, but it was because they wanted proof of identity. Admittedly, a little annoying, but understandable considering how much weird crap is sent through the mail these days.
I've been very pleased with the service. The Shippo-provided USPS rates are pretty good, and our UPS account plugged right in. The best part are the pay-on-use return labels which are excellent, because many of our customers don't actually get around to sending the item back they request to return.
Overall very happy. I would recommend.
JT Home & Away
www.jt-home-away.com
I used this app to ship merchandise from my store for over a year. In the first six months it ran smoothly and didn't run into any issues. Then the app made some adjustments and now has many issues. For example, I cannot ship just one order. It has to be multiple, or it has glitches. I have reached out to customer service multiple times and haven't received assistance. The most frustrating thing is that they don't have a customer service phone number to call when an issue needs to be solved. The only way to reach out is by email. It's crucial to be able to get help as soon as possible when my business depends on an app like this. I don't want to ruin anyone's reputation or hurt a business, because I wouldn't want someone to do the same to me. This is just my experience. I hope they can take this as constructive criticism and open up a phone line to be able to call for assistance in case there are any issues like this. I will be taking my business elsewhere. Thank you.
We have been using Shippo for a while and ran into trouble after our carrier blocked our account for a short period. After that we were not able anymore to print any labels through goshippo so we turned to support for help. Within 24 hours we got an answer and the problem was solved!
Fast customer support. Only downside is if you have multiple Shopify stores you can't link them all in the same account.
Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling.
Great app! Customer service replies quickly with any questions. This app streamlines the shipping process and allows our small business to operate on a higher level.
Wonderful customer service and such a user-friendly interface. I would recommend Shippo to anyone!
Excellent customer service, very prompt response. I've been using Shippo for approximately 2 years & this app is amazing in so many ways, easy to create and print shipping labels.
Long time customer of Shippo on two different accounts. The app provide great rates for shipping labels and the integration process is pretty straight forward.
When it comes to accounting, there are a few things that break it for Shippo:
1. If you have any canceled labels, these will not be refunded back to you. Instead these act as roll over credit for future orders. We found this problematic when we were shipping logistic out of Shippo. Even if you do decide to close your account / switch service completely, any amount of labels that were refunded as credit in Shippo remains. If you're doing volume, this could mean hundreds of labels and credit stalled into one account as non-transferable credit.
2. USPS vs UPS vs Fedex vs DHL. If you have multiple carrier accounts, you may be billed outside of Shippo form UPS or DHL even if the charges show up in Shippo. It is not clear when these happen and it's up to you to distinguish which records in Shippo are actually charged outside of Shippo and which are within Shippo - quite the headache to backtrack through many orders. And do if you're not careful this can create issues with your carrier accounts for unpaid invoices. Very confusing -- a UI issue that can be addressed easily within Shippo IF they chose to implement it.
THEY STOLEN MY MONEY, IM NOT USING THIS APP FOR AROUND 1 YEAR AND TODAY THEY STOLEN ME BY PAYPAL $600 I DONT WHY
KEEP AWAY!!!
I've been using Shippo for several years and recommend it to everyone I know! Prompt and efficient support when needed!
App works great and the prices are reasonable.