Shippo ‑ Simplified Shipping

As a new e-commerce business owner Shippo has been so easy to work with. They have an extensive amount of knowledge within their team, which was invaluable when setting up our business and getting ready to launch. The integration with Shopify is seamless with a very simple, easy to use interface. The support team is highly responsive. We've been using them for all of our shipping needs for well over a year. We are extremely happy with Shippo and everything they do for our small business.

I run an ecommerce and wholesale business, and Shippo has met all my needs. I tried converting to ShipStation at some point because it integrated better with another software, but ultimately found their interface too confusing to navigate. I like the simplicity of Shippo, and have always had good experiences with their highly responsive customer service team.

We've used this app for a few years. For the most part it's worked great! Recently it stopped marking orders as fulfilled on Shopify. I went to disconnect the app and read it. Now I get an error, "Shopify could not validate your access." when I try to connect it. Updated review - Shippo fixed my issue quickly! We're back up and running!

I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers.

When I asked their support (which is pretty responsive) why they needed this when no other label sellers we've worked with do, and how long this information is stored they didn't have a clear answer.

Their website says things like "We receive and store any information you knowingly provide to us" and "Some information may remain in our records after the deactivation of your account" and "...unless the business that requested your verification has deleted it, Stripe (Shippo's verification provider) will retain copies of your submitted identity data-the images of you and your ID as well as any typed or extracted data and the verification results and insights..."

I couldn't find anywhere in their privacy policy a mention of them deleting this information after verification, and their support couldn't point to such a mention in their policy.

So no Shippo for us, we're now trying another app for labels that doesn't require a photo ID.

We loaded Shippo in August and so far are very pleased. There are some features we would like to see offered and have reached out to customer service, but on the whole I like the shipping costs offered and the customer service help & response time has been fantastic.