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Shippo

Shippo

Developed by Shippo

372 reviews
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Price: From $0.00 / month More info
  • It Just Works! Print labels, automate international paperwork, split orders, add insurance, track packages, and facilitate returns.
  • Save Money: Get discounted rates with USPS and DHL Express or add your own account for 20+ carriers worldwide
  • Save Time: Import orders from multiple stores including Amazon, eBay, Etsy, Magento and many more to manage your orders from one place

Cheap and convenient shipping with Shippo


Get discounted shipping rates, print labels, and send tracking info to your customers from one simple place. Let us help you with shipping so you can focus on your business.

How it works:



  1. Get Shippo for your Shopify store and import orders

  2. Immediately access discounted USPS and DHL Express rates to print labels

  3. Tracking numbers are synced back to your store and customers are notified




New on Shippo! - September


  • Filter orders based on date

  • Bulk remove customs items for international shipments


Features to help your business succeed through shipping:


Pay As You Go - No Monthly Fees!



  • Instantly access USPS and DHL Express commercial rates: Get discounted USPS and DHL Express shipping rates - no matter your size, access up to commercial plus pricing immediately. See sample rates on Shippo.
  • Pay-as-you-ship - no setup fees, monthly fees, or cancellation fees
    Only pay for live shipping labels, free to sign up and test! Only $0.05 per label + cost of the label itself.
  • Hassle-free and cost-friendly shipping insurance: Insure premium shipments, one-of-a-kind goods, and international packages sent with USPS, UPS, FedEx, DHL Express and Canada Post easily.
  • Generate return labels for free, only pay when used: Delight your customers by putting return labels right inside the box. Print for free, and only pay on usage.
  • Automated Features Save You Time!


  • Import orders from multiple channels: Connect orders from your Shopify store and other major storefronts like Amazon, eBay, Etsy, Magento, WooCommerce and more. See all your orders and manage shipments from one place.
  • Ship internationally with customs documents: Automate your international workflow and get help generating appropriate customs documents and commercial invoices.
  • Split orders across multiple shipments: Split one order across multiple shipments to send partially fulfilled orders or ship to different locations.
  • Sync tracking information and notify customers: Shipments are automatically synced back to Shopify and you can easily email customers with tracking info once the shipment is fulfilled.
  • Print shipping labels and packing slips in bulk: Simplify your fulfilment process by creating up to 100 shipping labels and printing them all at once.
  • Completely automate shipping with our API: Take control of shipping end-to-end with Shippo’s API. Ask your developer to check out our documentation. Perfect for Shopify Plus users!
  • Amazing Customer Support within 4 hours!



  • Best-in-class shipping support team: Our support team is trained on shipping to help with any questions you have; available Monday - Friday, 6AM to 6PM PST. We aim to respond to every issue within four hours. Reach out to us at support@goshippo.com, we want to hear from you!
  • Access 20+ Carriers Across the World


    Connect with USPS, FedEx, UPS, Canada Post, Deutsche Post, DHL Express, Purolator, Asendia, Australia Post, Hermes, Sendle and many more!

Shippo reviews

372 reviews
  1. 5 stars (320 reviews)
  2. 4 stars (19 reviews)
  3. 3 stars (11 reviews)
  4. 2 stars (1 review)
  5. 1 star (21 reviews)

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

posted

LOST A TOTAL OF OVER $1000 WITH THEM ALREADY.

But really though.... is this a real company or are they just con artists? Let me first start by saying this app worked pretty well for a short period of time. That is... until I started getting "surcharges" that were supposedly passed on to me from USPS. Apparently USPS thinks my packages, they weigh less than 10 oz are actually 13 lbs in some cases.

Naturally they blamed these surcharges on USPS. I've switched carriers and haven't received any at all. I've asked for the proof that these charges are coming from USPS and I've yet to received any. I've asked for proof that my disputes have actually been submitted to USPS and I've yet to receive those either.

These guys are quick to take your money but beyond that it's almost impossible to get any real answers. Customer service is slow to respond and there's no phone number to contact them. Their promise of responding within 4 hours is complete garbage so don't listen to that mess. Short of me flying to San Francisco and knocking on their office door, (Which I think is actually only a basement with two people in it) I'm pretty sure I won't be hearing any real answers anytime soon.

BE WARNED. FIND SOMETHING BETTER.

UPADATE*

It's now been over a another month and a half since my last review. No updates were given and I had to send an email to them AGAIN to get an update. Asked for proof that these charges were actually coming from USPS and they refused to provide them to me.

posted

No USPS commercial plus pricing is a show stopper. Sorry, had to delete the app.

posted

DO NOT USE THIS APP!!!! If we could give this app -100 stars, we would. We started accumulating hundreds of dollars of auto-billing charges with our carrier because this app failed to print manifests properly. I reached out to support staff numerous times to fix this issue. They don't reply with a solution but a generic answer that they are looking into it. After giving them few months to get this issue fixed, they still didn't come up with a solution.
There are so many other issues such as refunds being rejected that these guys are just unwilling to fix. After having so much patience with them, they have given us no choice but to switch to another app.
Also at the end, they blamed us for accumulating the auto billing charges because we continued to use their app. They always told us they're looking into this issue. If they had told us even after a week that they have no intention of fixing this, we would have moved on to another app A LONG TIME AGO. They clearly have no care for their customers.

posted

They have awesome prices, however. My 1 star review is because of the following reasons.

Cons:

1. When creating multiple packages, it only lets you choose 1 size/shape box for ALL of the shipments your checkmarked. So If one of those in your list was an envelope and the other is a 10x10x6 box...you only select one size and it puts them all as that type of container. So you can only batch print shipping labels that are the same size/shape container.

2. It does NOT add the weight of the box/package to the weight of your product and come up with a total! It's ridiculous because if your product has the weight in Shopify, Shippo only brings over the weight of the product, and not the box plus the product. So technically every shipment is under weighed.

3. You cannot edit or remove easily from the batch printing like you can with shopify.

Pros:

They are cheaper than Shopify and Shippingeasy.

Summary:

I keep them installed as a back up in case there is a really outrageous price quote for a box of mine and I generate them individually and manually override weights. Sometimes they are up to 3 dollars cheaper than most other places.

I am hoping for one day that they will really care about this side of the business and make the tool really useful. But when you contact the company they say things like, Well thousands use us and have no problem with this, only you do. And, that is not the direction the company is going, we are wanting to sell our API to USPS, not become the best UI for shipping through us in Shopify. So, that is some of the reason that they don't really care if we don't like their UI. It doesn't matter to them.

P.S. I have had their software installed for 3 years...nothing has changed in that time...so...I'm looking for another permanent solution. I wish Shopify would come up with cheaper rates and I would just use them. They seem to have understood completely what we need, but their rates sucks. Hope this review was helpful.

posted

After having a good period without any real issues and decent priced, easy to use shipping, I now see that they have changed their "policies" and we am NO LONGER able to get commercial plus pricing. Yet, we received ZERO notice and I had to do quite a bit of digging to understand why rates went up $.65 per padded envelope (in essence the new pricing is standard (not commercial plus as advertised when I started using this APP) USPS 2018 pricing which begins Jan 21 with $.05 added on - not any great deal. To say I am dissatisfied is an understatement. Shopify really needs to get these apps to honor their agreements or boot them off the site.

After using the app for 2 weeks, I have encountered a label printing error and the management going back on its word. I was told they have a meet or beat pricing policy. I provided a lower shipping price for a particular box (and there are others). I was then told that it's an informal policy and they couldn't possibly match the price I provided. They also tried to tell me that it was an outdated price. When I insisted it wasn't, I was told that they can't possibly compete with a large, global company's rate and that I should understand as a small business person. I find it really reprehensible that a company doesn't honor its word - particularly since they are the ones who informed me of the meet or beat pricing policy. Moreover, I find it really manipulative that they then try to guilt me into giving them a pass by playing the "small business card." I have now had to involve Shopify and am waiting to hear from Shopify on how this is going to be resolved. If we can't trust the integrity and word of 3rd party app providers as store operators, I don't think they should be offering their services. User be forewarned that this company has absolutely no intention of honoring their so called "meet or beat" policy. They only have such a policy because they never expected they'd actually have to honor it. By the way the statement above, "We have the best discounted rates on USPS, hands down" is clearly false advertising. If this is how I treated my customers, I wouldn't have any.

posted

GET A PHONE # OR CHAT SO PEOPLE THAT NEED TO SHIP PACKAGES RIGHT AWAY CAN GET A HOLD OF SOMEONE TO HELP. SUPPORT ON LINE DOESN'T ANSWER QUESTIONS ADEQUATELY.

posted

I've been using Shippo for over a year now up until today. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs.

Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances and am now finally switching to another shipping app. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.

posted

Rubbish app, claims to have more carriers then it really does.

posted

The packing list has incorrect details. It shows negative amount on the unit price.. duhh?

Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.

posted
Get
From $0.00 / month

No subscription fee or cost to sign up!


5 cents per label and discounted shipping rates for USPS and DHL Express. Additional volume discounts available.


We respond within 4 hours - email support@goshippo.com. Let us help you get shipping!

Requirements

Shippo Accountfree

Support & Sales

Shippo
support@goshippo.com
goshippo.com
not provided
Get Support

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