This expensive paid app is better than having to use Shopify itself to print labels. That's about it. There support is horrible and none existence, to say the least, no contact phone numbers of course (why to hide a phone #?)....they are very laid back in responding to issues with Canned messages and more so now with the COVID situation which they blame very conveniently after responding to a query days later which usually ends with; "we are sorry we are very very busy due to the COVID situation" and "by the way, we do not, of course, have a solution for your problems but will let our team know about it". They are not looking at adding other carriers, not looking at an option to help customers being able to filter out "local pickup orders" from Shopify which of course do not need to to be shipped, they do not support customizing packing slips, do not support refund options (which was there before), their system freezes often when doing batch payment processing of 100 orders at a time (there system defaults back to 25 orders..imagine a business doing batch processing 25 orders at a time when you have to ship out a 1,000 orders per day?). Their billing system likes to stop accepting payments randomly even when you have used that credit card for months. When you contact them about it they will just send you Canned message with a link to billing page....wonderful service. I am currently looking at an alternative like Shipping Easy etc....

I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have customer support. They have what appears to be an outsourced customer service team that only knows how to send "canned" email responses. I asked about the local shipping issue and received a response "I'm sorry Shippo is not meeting your needs...would you like us to cancel your account?" That's awesome support. No thanks guys...I can cancel my own account...So I did.

I was hesitant to use another shipping app due to charges I'd experienced in the past, with other apps, that outweighed the convenience. Shippo's pricing structure is so fair and clearly designed to help growing businesses achieve efficiencies right from the start. I am able to use Shippo with two different stores on two different platforms. It's absolutely seamless! Thanks!

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