Papeterie du Dôme
Very difficult to set up.
When asking support they are not knowledgeable and improperly answer the problems.
Nothing but issues from the start with this app. I tried to use it for Parcelforce and DPD, with both they didn't have the correct coding so this had to be updated. Then I had issues with special characters in the address field which meant having to fix each order manually but most of the time the order couldn't be fixed so then had to be entered manually- which defeats the whole purpose of the app as each order was taking twice as long to process. When the app works i can see how it would be a huge help, but the issues and lack of development outweigh any benefits. The developers seem to have tried to tackle to many couriers and haven't set them up correctly- jack of all trades and master of none- they definitely shouldn't advertise these couriers if they don't work! I've asked for a partial refund to compensate for the daily issues but still no response other than they're 'working on a fix but it won't be immediate'.
Extremely dissatisfied customer, now out of pocket and looking for another solution.
We now have support with response times under 3 days. BUT unfortunately we only get answers from the sales team and also unfortunately no technically experienced answers. Sorry to say it that hard, but we have big trouble and the veins are lying white.
The problem is, that we have not only one track and trace number per order, but several. For example, if the customer orders a bike and a bag and a helmet, these are several articles and therefore more than one track and trace number.
According to ShippyPro you should now manually split such orders, even though the data is transferred correctly. In fact ShippyPro informs the shipping company correctly and several track and trace numbers are generated. However, ShippyPro sends only ONE track and trace number to the customer by e-mail. Such customers are of course irritated and cause a lot of administration work.
It is a bug if the e-mail to the customer does not mention all the track and trace numbers that were actually processed. This information has been available to ShippyPro for weeks without getting any exact information about it. With us this causes huge problems and therefore here the evaluation. Everyone who thinks about using ShippyPro is affected by this.
They send unwanted emails and use questionable marketing to gain your info. I requested that they take me off of whatever list they have me on where i was told that they would not do so and i would be receiving multiple emails a month for a period of at least 3 months. This sort of unrequested and unethical marketing and business practices should be all you need to know when you are thinking about doing business with them. The answer is DONT. They want your info, they want you to pay for the privilege of them taking and using your information without your consent. Stay as far away from these unethical and frankly dangerous people as you possibly can. Avoid this company like the plague.