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Servizio in continuo peggioramento, non riescono a risolvere i bug, quando rispondono dall'assistena sembrano Bot, continua a rimanere l'interfaccia della "nuova esperienza" e mi domando se non fosse più semplice levarla e fare una interfaccia sola e funzionante. Un vero peccato, attratto dal made in italy, ma con la fine del mese sospendo anche io il rinnovo perchè cosi non va bene, dovete cambiare qualcosa e in fretta. Lo scopo di questa applicazione è velocizzare i tempi di lavoro, ma causa bug costanti tutto viene rallentato e di conseguena si perde tempo a scrive all'assistenza. Veramente deluso.
Ciao! Ci dispiace molto che la tua esperienza con ShippyPro non sia stata all’altezza delle tue aspettative da lasciare questa review in più piattaforme. Dopo aver preso contatti diretti e aver analizzato la problematica che segnali, i nostri tecnici hanno riscontrato che sembra essere riconducibile al Corriere stesso. Stiamo indagando per risolvere al più presto e sarà nostra premura aggiornarti non appena avremmo news!
Il Team ShippyPro
We now have support with response times under 3 days. BUT unfortunately we only get answers from the sales team and also unfortunately no technically experienced answers. Sorry to say it that hard, but we have big trouble and the veins are lying white.
The problem is, that we have not only one track and trace number per order, but several. For example, if the customer orders a bike and a bag and a helmet, these are several articles and therefore more than one track and trace number.
According to ShippyPro you should now manually split such orders, even though the data is transferred correctly. In fact ShippyPro informs the shipping company correctly and several track and trace numbers are generated. However, ShippyPro sends only ONE track and trace number to the customer by e-mail. Such customers are of course irritated and cause a lot of administration work.
It is a bug if the e-mail to the customer does not mention all the track and trace numbers that were actually processed. This information has been available to ShippyPro for weeks without getting any exact information about it. With us this causes huge problems and therefore here the evaluation. Everyone who thinks about using ShippyPro is affected by this.
Great app, great customer service. I never received such a service before.
The app saves an incredible amount of time!Love it
We installed the APP for managing domestic and overseas shipments with UPS...but unfortunately the API don't send the VAT code of my Company on the paperless documents UPS needs for customs, in few words: USELESS.
We contacted the customer service and all I got was: "It's our fault, but don't know when it will be solved, thank you". Please please, just fix this issue
The biggest problem is that this app will not add weight to all products like in their PRESTASHOP app. That's a huge downside because there's no such thing as "automation" if I need to fill 1000 orders by hand and check all of their weight.
Hi,
The features for each marketplace are listed at the following page
https://www.shippypro.com/sales-channels-shipping-integration.html
As you can see parcel import is not available for Shopify
However you can obtain the same result by uploading an excel file with all the dimensions and weight for each SKU
Before I downloaded this app, I checked their official site and it clearly stated they supported my courier but after downloading it, it turns out it does not and it is still on the page which is very misleading.
I emailed them and they responded quickly but it does not seem like they communicated with each other, 3 different people sent me emails about the same issue.
J'ai telechargé cette ap car c'est la seule qui gère Delivengo mais malheureusement cela ne fonctionne pas, impossible de créér une etiquette
App molto utile per gestire le spedizioni con diversi corrieri. La usiamo ormai da 4 anni e la nostra esperienza è molto positiva
Ciao team di Sciara, ti ringraziamo di cuore per il tuo feedback! La nostra piattaforma è stata progettata proprio con l'obiettivo di semplificare e rendere più efficiente la gestione logistica per i nostri clienti e sapere di esserci riusciti ci rende estremamente orgogliosi. Grazie ancora 🚀
Fantastica piattaforma di gestione ordini e spedizioni. Senza questo prezioso strumento sarebbe molto difficoltosa la gestione della scelta del corriere, o monitoraggio spedizioni. Fondamentale anche l'invio del tracking ai clienti. Innumerevoli integrazioni Marketplace Ecommerce e corrieri!
Ciao Team! Siamo felici di sapere che ShippyPro è l'alleato perfetto per la scelta ottimizzata del Corriere e invio aggiornamenti tracking a tutti i clienti. 🔥
Absolutely dumb app that makes your life more difficult. Think about this. The app cannot detect any order changes AFTER it has been paid. If your customer reaches out because they want to add another product to an already paid order, bad luck. Of course, you can edit the order on Shopify, but ShippyPro will not change anything. Hence the original order without the item will be shipped. Are you using any post-purchase upsell to maximize your business AOV? God, no, that's awful. Stop trying to make more money since ShippyPro CANNOT detect any order changes after the order has been paid, so any upsells added post-purchase will not show in the ShippyPro order. We are sick of getting "I did not receive X product" emails because of the stupidity of this app. This has cost us a lot of money in reshipments. Reached out to support a couple of times. Not only they're slow, but they cannot provide any solution. Looking for another solution now because it's 2022, and we cannot use an app with such limitations. Not to mention, we will have orders not syncing every now and then, and the tracking number will not be sent to Shopify despite being fulfilled (the orders show stuck with a spinning sand watch inside the app). Go figure.
If I could rate this app lower I would. Seriously, think very carefully before you use or even install this app. The sales team aggressively called numerous times during our peak working hours once we downloaded it to have a look at, pressuring us to use the app. Eventually we decided to start using it and there were several problems getting the app integrated with our shipping provider. This took lots of back and forth with them and our shipping provider until they told us everything was "working normally now". The "free trial" we were promised mysteriously disappeared and we were forced to buy extra credits as we had already started using the app. We shipped close to 100 orders using it before our shipping provider contacted us to say our UK orders had not been uploaded correctly with customs data. This meant that a huge amount of orders had been stuck in a warehouse and needed to be returned to us. It was then revealed that this integration was not possible. How someone didn't make us aware of this is the worst part. It just seems like they didn't care and are after the money. F the customer seems to be the attitude. Shippypro bizarrely sent several emails to our customers saying the orders had been delivered, cancelled and then returned to sender. This has resulted in a huge amount of lost revenue, reputational damage, and the cost to reprint new labels using our old method. It has taken 2 full days to deal with the fallout of this and we are not out of the woods yet. Support have gone completely silent. They haven't answered any emails and not issued even an apology never mind a refund for the orders that never got delivered. I honestly can't believe how bad this experience has been. It would be nearly funny if it wasn't such a serious crisis that was dumped on our small business. The app itself is not intuitive, it's clunky and poorly designed. I would steer very clear of this awful company. Their other poor reviews say it all as well I should have know to avoid. Use at your own risk.
If you want to import the orders to generate the labels, you have to pay the annual subscription, that is, the monthly subscription is useless.
The customer service is robotic, you ask something and they answer what they want.
I give it 2 stars because I imagine it will work, but I have not been able to verify it. After paying 70$ subscription for 500 shipments they tell me it's no good, that I have to pay the annual subscription.
Thank you for your feedback!
Once you have connected Shopify to your ShippyPro account we confirm that an annual subscription will provide you the added benefit of importing all orders automatically while a monthly one will allow you import only the last 25.
However, it is possible to easily import the rest of the orders that were present on your Shopify account before its connection to ShippyPro by uploading them in an Excel, a CSV or a TXT file. Here you can find the relevant step-by-step guide. https://help.shippypro.com/en/articles/3278315-how-to-import-excel-csv-or-txt-files-with-your-shipments-data
We hope that this clarification helps and we encourage you to contact us if you have any further questions. We'll be happy to assist you!
La app funziona complessivamente abbastanza bene ma con Shopify non si riescono a mostrare i punti ritiro nel live checkout. Per avere tale funzionalità avevo sottoscritto un piano Fast Growing di Shippypro ed effettuato un pagamento annuale a Shopify, come indicato nelle loro guide, spendendo soldi inutilmente. Il supporto tecnico è praticamente inesistente, non risponde né in chat né per email. Numero di telefono nemmeno a parlarne...
There is no explanation about Speedy company. Nothing is working properly, everything costs extra. Not like to be used
This app just doesn't work.
The support must be sleeping, they never answer. The support must be sleeping, they never answer.
I have been using this application for a few months now and I find it really useful and very efficient to use. It has helped me tremendously in saving time in producing waybills from various couriers. I can only be very happy! thank you! 5 stars
Le service client ne répond pas au besoin. Qualité médiocre.
Le service client ne répond pas au besoin. Qualité médiocre.
Le service client ne répond pas au besoin. Qualité médiocre.
US Customer here, did not have a good experience and deleted app. Signed up to use Fedex integration. Followed the instructions and it did not work. I sent multiple messages to support with no response. European company so tech support hours are closed during US business hours, no chat or service available. Not reliable service for US customers.
Lots of bugs in the app, "support" totally unwilling to help anyone that doesn't pay for an annual plan. Check out Shipster or Sendcloud for a much better solution with proper support.
The service is exactly what we were looking for and the support team is always ready to help and fix any issue,
thank you ShippyPro!
We use UPS and after having no handover from their tech team I'm really impressed with ShippyPro. I'll be hesitant to use it for other couriers going by the reviews from other users on here but for UPS it's great.
We are based in Dubai & with Extreme Delight I am writing this review, with the quickest support and prompt action by the ShippyPro my 2 months unsolved issue came to a solution with in 1 min conversation with ShippyPro. We have tried several apps to generate shipping labels out there in shopify app store none of them worked. But to be honest ShippyPro UI and Customer support is excellent. Any one from UAE out there kindly don't waste your time with other apps just use this app you will never be disappointed.
I am very happy to have installed this app in my store: shipping management has become incredibly easy, safe and economical. Not only that: my customers receive timely information about their orders and can ask for assistance. Spectacular!
I'd previously written a review and put 4 stars, highlighting some small deficiency of this app.
The next day I was contacted by the developers, who within a few have added new features depending on the needs of my store.
What more could you ask for?
In itself, the service is already excellent. We use ShippyPro every day for fast printing of waybills with multiple couriers, it greatly reduces working time and facilitates the management of shipments. Moreover, with such assistance and attention to the customer it deserves more than 5 stars.
Compliments!
SONO SUPER SODDISFATTO :D. Ho installato questa applicazione che mi ha semplificato in pochi click tutti i passaggi per effettuare la spedizione. Sono disponibili tutti i marketplaces e si possono registrare più corrieri. La cosa fantastica è che in automatico l'app ti calcola il prezzo inferiore della tua spedizione.
Si possono personalizzare molti campi con il proprio logo ed anche le diciture all'interno delle email che ricevono i clienti.
L'ASSISTENZA CLIENTI è TOP !!! rispondono anche in italiano e sono iper disponibili e rispondono immediatamente. Mi hanno aiutato in tutti i passaggi in fase di "start-up".
Spero che tra qualche giorno implementeranno qualche altro template per personalizzare le fatture (per chi come me è attento al design)
CONSIGLIATISSIMO !!! Bravi ragazzi. Continuate così!
Never had such a Customer support experience like with this guys. They help you where they can and if something doesn't fit they make it fit.
Fair Price, Newest Technologies, and so many integrations, bigger Services doesn't have.
THANKS really proud to have this Partner
They send unwanted emails and use questionable marketing to gain your info. I requested that they take me off of whatever list they have me on where i was told that they would not do so and i would be receiving multiple emails a month for a period of at least 3 months. This sort of unrequested and unethical marketing and business practices should be all you need to know when you are thinking about doing business with them. The answer is DONT. They want your info, they want you to pay for the privilege of them taking and using your information without your consent. Stay as far away from these unethical and frankly dangerous people as you possibly can. Avoid this company like the plague.
Ottima applicazione! Funziona perfettamente ed ha un'assistenza super veloce!