ShipRelay Fulfillment

MARION onboarded with ShipRelay this spring, and we have been incredibly pleased with their services and support so far! We are a small company offering a luxury product, and we have searched long and hard for a fulfillment partner that would be accurate, communicative, and committed to customer service. So far, ShipRelay has been a dream come true. They are incredibly responsive, and have been willing/able to customize our fulfillment to meet the needs of our multiple retail partners, integrating DSCO, Shopify, and more. They communicate frequently and quickly when needing more information, and are quick to address any (expected) challenges that come up during the complex onboarding process. I can't recommend Robert, Juan, Alexander, and their team enough!

We have been ShipRelay customers for the past year and I can't say enough good things about the app and the team. The app is intuitive and easy to learn. Automation makes it easy to process shipments and their two conveniently located warehouses allow me to ship efficiently anywhere in the lower 48 states. But where ShipRelay REALLY shines is in customer service. They are incredibly responsive to questions and have resolved 100% of my issues - typically within an hour or less. I HIGHLY recommend using ShipRelay as your warehouse/shipping partner!!

We would love to give 6 stars. The interface is the most robust customizable interface out of any fulfillment service we have previously tried. The ShipRelay team also goes above and beyond to troubleshoot any minor issues you might encounter.

ShipRelay is the best partner we could ask for. Their customer service is superb. Everybody in the company, including the CEO, Mike Weber, is helpful, flexible, and responds within hours to resolve any issues we may have. Their software is easy to use, and Mike is a pleasure to work with! We have been working with them for more than a year, and when we started, they made it clear that our success was their success, Every day since, they worked hard at it, and kept their promise. When we launched, we needed a strong shipping partner to help us navigate intricate logistics and to ensure success. ShipRelay has superseded expectations, and we cannot recommend them enough. If you need a strong shipping partner to make your business successful, too, ShipRelay is the best of the best.

I am so pleased with ShipRelay! They work with multiple platforms in a seamless manner so I can now easily manage all my shipping needs from one centralized location. They handle my orders from both my Shopify and Amazon stores. And they helped me successfully navigate Amazon's process for using Seller Fulfilled Prime-- they were extremely knowledgeable about the process and guided me every step of the way.

Also, there are many other things that sets ShipRelay apart from companies I've used in the past: (1) Their CUSTOMER SUPPORT is beyond outstanding. I've been in business for almost 3 years and they are, by far, the most responsive company I've ever dealt with! My questions are promptly answered, often times with helpful step-by-step instructions, screenshots and followup calls. (2) Their ONLINE PORTAL is easy to use and navigate-- it's so visually appealing, but most importantly, it's intuitive so I can readily find what I'm looking for. (3) Their PRICES are competitive and transparent. They don't impose unexpected hidden fees. Their pricing structure is clear and can easily be found on their website. And their receipts clearly identify what I'm being charged for. (4) They are PROGRESSIVE & RESPONSIVE and constantly updating their system. Amazon and Shopify recently made some changes to the shipping settings I was using in their systems-- ShipRelay promptly researched the changes and modified their system to accommodate these changes. They didn't make excuses or try to blame Amazon or Shopify. Instead they found a solution, implemented it on their end and keep me posted throughout the process.

Overall, I feel the ShipRelay team genuinely wants the best experience for me and my business. For example, they are currently helping me assess packaging options for one of my products which may reduce my shipping cost. Their company feels PERSONABLE and human-- they care. It gives me peace of mind that they are so helpful, that they know what they're doing and that they value my business and want to help me grow. I'm soooooooooo glad I found them!