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Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section.
Raised ticket but no response until now.
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
Very Good Support and Service.. Specially Mr Nitinji has resolved my querries immediatedly after raising concern and provided me with better solution which are must for ecom store
worst support worst support worst support worst support worst support worst support worst support worst support
Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required
Thanks for sharing your positive experience with us! Your feedback is appreciated, and we aim to keep providing value to your business.
GREAT APP AND BEST CUSTOMER SUPPORT . THIS APP HELPS TO SOLVE A MAJOR PROBLEM OF RTO RECOMMENDED TO ALL
Thank you so much for your review! We're thrilled to hear that Shiprocket Engage has helped streamline your eCommerce business's operations on Shopify. We're always here to help you succeed!
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.