Shiprocket Promise

Useless. After installing the app every pincode is shown as 'pincode not serviceable'

Pathetic experience with this app and support team.

The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore.

We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged.

The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it?

This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount.

Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.

Two stars detuct
Bcz of advertising way of shiprocket. If I am paying for any app i would not show it on my site. i have installed almost 10 apps in my website if everyone will do advertising my site will looks cheap. this is the big reason i will delete this app after trial.

One Star detuct 2 reasons
getting worng infomation that i got 4 orders yesterday in my online orders but i did not have any single order on my site yesterday.

i also dont know which customer getting which date and how i will complete my promise which is visible on my site

(EG: if date of the delivery visible for visitor after 4 days. how i will know that my website shows delivery on that day. I contact shiprocket but they have no idea about it)

Customer give us 1 star rating for uneducted courier partners. I have filled NDR and also conversation on conference call with customer. but still parcel not delivered.
We get returns almost 25%
10 % customers which we understand.
15% returns bcz of shiprocket's poor system.

In this way promise app will not work. Its just a fake promise to customers. We are going change our courier partners

Delivery date doesn't change regardless of what Pin code we put in which makes it a useless app.

Also, making a subscription out of basic functionality is no use.

does not work.
support does not even reply.

assuming this is how they use the trial period.

The widget isn't showing up in the page.

looks scam app, not activated still being charged as it is not supported by theme. never used and no one is helping.

The application is not working, so I raised a ticket, but the Shiprocket Promise Team has not initiated a single mail or call, providing the worst support.

there is a bug in the app and it is not working. I am also trying to contact support from last 3 days, but no one replying to my mails.

Told them multiple times about various issues that this app is facing, still neither they reverted back nor they implemented any changes. Full of bugs and errors. Useless!