Anmeldelser (739)

Samlet bedømmelse
3,6
Antal pr. bedømmelsesniveau
  • 61 % af bedømmelserne er på 5 stjerner
  • 9 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 27 % af bedømmelserne er på 1 stjerner
29. april 2023

very good service, very good experience with the ship rocket team providing needed help for orders..

BIOTREX NUTRACEUTICALS
Indien
9 måneder bruger appen
Redigeret 12. oktober 2018

WORST LOGISTIC SERVICE!

If you want to maintain good brand value, never install their app. Their dashboard doesn't sync with Shopify correctly. Paid orders are marked as COD and then you have to put in a request to them to change it which takes somewhere around 5 days to resolve.

mypoojabox
Indien
9 måneder bruger appen
22. april 2022

THE WORST CUSTOMER SERVICE I HAVE EVER SEEN
I have been using this app since August 2020. Initially I had no issues with this app, but in the last one year, the service of Shiprocket has gone from BAD to WORSE. They have lost a total of 4 of my shipments amounting to 10,000. The shipments are severely delayed to close by destinations like Delhi. Sometimes shipments take 20 days to reach Delhi. Tracking information is not updated many times and there is no resolution from the call centre at all. Let me talk about the chat support first- Their only job is to issue tickets after which you receive a mail stating your ticket id and informing you that the issue will be resolved within 24-48 hours and you will be contacted once the issue is resolved. After 48 hours you receive a mail stating that the issue is resolved. When actually there is no resolution! The call centre has the worst service ever. They read from a script that is now by heart to me aswell. No one can provide you a resolution on the spot. They always ask you to wait for 24-48 hours. They say they will call back, they never do. They dont solve your problems and you are stuck calling them every day for the same thing, and do not expect any different answer. Today I spoke with a senior, who also had no answers and has again asked me to wait for 24 hours and promises a call back. Most of the times the seniors are not available and you are stuck talking to junior level call centre people who have no answers for you. Shiprocket has been responsible for spoiling my business name as they continuously delay the deliveries of my shipments. My husband was using Shiprocket for his business and has switched to PICKRR and he couldn't be happier. I am just waiting for my wallet balance to get over and then I too will make the switch. WORST CUSTOMER SERVICE EVER.

Monay By Nayomi Sanspara
Indien
9 måneder bruger appen
Shiprocket - Shipping in India svarede 26. april 2022

Hi, We apologize for the inconvenience caused to you. We would like to inform you that the shipment has been marked as "Soft Lost" (Actual status will remain the same) due to unforeseen circumstances, the however investigation will be continued and we will ensure to keep you updated. Team Shiprocket

10. juli 2023

Had some integration issue. Palak from integration department got it sorted. Good customer service. Keep up the good work.

lifetribe
Indien
9 måneder bruger appen
18. februar 2020

Worst app ever...
Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies.
This app is worst ever.

Payoja Foods
Indien
9 måneder bruger appen
Shiprocket - Shipping in India svarede 18. februar 2020

Dear Payoja Foods,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

Redigeret 18. februar 2021

This is probably as BAD AS IT CAN GET. Absolutely useless customer support, and when I say useless, you will incur TONS of LOSSES due to their pathetic customer support when it comes to weight disputes or order pickup delays. I have about 130 packages that have been picked up but the status in the dashboard still states "Pickup Exception" or "Out for Pickup". 1.5 laks of revenue up in the air. These guys are true magicians.
There is ABOLUTELY NO OPTION TO ESCALATE your issues. You will get a account manager but mind you, they will be of no use and keep repeating the same 2-3 statements for every issue you face. No chance of talking to a superior in the team.
They are always in favour of the courier partners whenever it comes to any cases.
All in all, they do not give a shit about their clients. They will just steal your money through weight disputes and pickup issues. UPDATE: I HAVE BEEN GIVE 480+ WEIGHT DISPUTES WHICH HAVE NOW BEEN AUTO-ACCEPTED WHILE THEIR USELESS SHIT CUSTOMER SERVICES WAS WORKING ON MY CASE. 35K+ DOWN THE FUCKING DRAIN.

Spawtless
Indien
9 måneder bruger appen
Shiprocket - Shipping in India svarede 6. januar 2021

We apologize for the inconvenience caused to you. We request you to give us a chance to earn back your trust and faith in our services. We have escalated your concern and they will contact you shortly. - Team Shiprocket

22. februar 2023

Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria

Thewalletstore
Indien
9 måneder bruger appen
5. oktober 2019

HORRIBLE CUSTOMER SERVICE.

They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

Lazy Bee Coffee
Indien
9 måneder bruger appen
26. maj 2020

Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .

Bazzinga
Indien
9 måneder bruger appen
Shiprocket - Shipping in India svarede 26. maj 2020

Dear Bazzinga,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket

14. februar 2020

one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.

Bookkish World
Indien
9 måneder bruger appen
Shiprocket - Shipping in India svarede 17. februar 2020

Dear Bookkish World,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket