Shiprocket: eCommerce Shipping

Aarav helped me out with my problem. he was quick to resolve my problems.

I had a problem with my payment setup, and a person named Arav helped me patiently until the issue was fixed. Great service!

After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services.

Trust me you will get blood from your eyes.

1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this.

2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof).

3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected.
Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg).

4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan.

5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing.

6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case.

Much more to write but I don't want to waste my time...Thanks

Easy and convenient overall experience is good, using from last 2-3 year no issue till now.

Great support and nice API to work on with your shopify store.
Good going shiprocket, hope you will keep this experience in future too with your customers.

Keep checking connection and making sure that it is all working perfectly. Amazing support team and amazing logistics! Boon for an entrepreneur with low tech knowledge and amazing to boost ecommerce.

Arav helped me to fix this issue, it was very difficult but Arav made it very easy and smooth in giving resolution.

Service is really Good and it is best platform to deliver your products on time & in best price with N no. of courier partner. Mr. Prakash Anand Guide me very well whenever I was facing issues. And never disappoint me with their support services Best service to ship product with best support team. - Hukum Kurti

Thanks for resolve my integration issue, shiprocket integration team guide me and integrate my shopify store with shiprocket.

Great integration with all logistics service providers for domestic and international shipments. The app works perfectly without any glitches in syncing the orders on time.