Shiprocket: eCommerce Shipping

Good services.Its been eight months I am using their services However I have had issues but always been solved timely by the team. I am giving 4 stars because there is always room for betterment.

***Pathetic Support. Don't Use This App.***
The app is good but Shiprocket's Operations and Support are pathetic.
Being an aggregator it is your responsibility to help your customers but it seems like everyone is Shiprocket team is just not ready to take any initiative.
We open support tickets and your support team closes them without resolution. There are miss-commitments for providing resolutions. There is no one at ship rocket that listens. You will just get a runaround. Don't waste your time.

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks.
I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth.

Cont 2:- reply to developers reply.
That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks.
1. why would you take a shipment that cannot be delivered?
2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years.
3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating.
4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence.
The list goes on!!
and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.

they have the best interface no doubt very easy to go through each function. but we have been facing so many problems regarding weight discrepancies and weight freeze regarding shiprocket. A suggestion please provide a segment where you provide video for small business how to process with packaging and avoid discrepancies

Out of many apps available, Shiprocket is the best solution for all the logistic needs. Its Courier Recommendation Engine(CORE) is really wonderful as it helps you select the best courier partner based on ratings, pricing and performance. This is really wonderful feature. In addition, Shiprocket team is also very supportive and resolves your queries in no time.

Problem solved on TIME.
Good customer support by Nirvikar Singh. Much Appreciated.
Good work. Thank you

OH MY GOD! WHAT A TERRIBLE EXPERIENCE I HAD IN THE FIRST 2 DAYS !! I am still waiting for someone to come and pick up the order. All of their employees are saying the same thing that they will try to pick it up on the next working day from the last 2 days.

Arav has helped to configure the best channel setting which suits my requirement I really appreciate the proactive support from the shiprocket team
Thank You

Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.

All Indian courier providers at one place at best-negotiated prices.