Shiprocket: eCommerce Shipping

poor service not working properly i lost sale in lacs from this app
not using this app
it is stuck on checkout page not redirect properly to upi apps like g pay phone pay customer drop the order and sale is lost

You will keep loosing your money and you would not even know and at the end your business will be in huge losses.

1. You create a shipment and put the exact dimenion and weight of your package BUT when the package dimension is scanned in their warehouse there would always be a difference of 1-3 mm because our manual dimension check will always be different from their machine scanned dimensions.

Then they will raise that shipment in Weight Discrepancy and you will be charged an extra KG for that minimal change in the dimension. Then they will impose extra charges for your shipment due to the Discrepancy which are way more higher then the nominal shipping charges.

They give the time to raise the issue to solve the Weight Discrepancy of that shipment but you know what. If it was a matter of few shipments then i can understand but they raise the question on every shipment and if you are shipping 100 order per day then you need a team of 2-3 people to handle these Discrepancy which is an additional expense just for the shiprocket.

I have never faced these Weight Discrepancy issue with Courier partners like Amazon, Trackon, DTDC etc because my box size are volumetric fixed they have been charging me the exact same as per my boxes but do not know why SHIPROCKET is raising Discrepancy for the same boxes in 90% of my orders and since these courier do ignore minimal change in box size but Shiprocket has find this wasy to fill their pockets and loot their Vendors.

For an additional 1 KG Discrepancy weight they are charging me Rs100 to 150 /-. See the Level of Charges and Penalty they are charging under Weight Discrepancy.

This is only successful if you have small package products like jewellery etc. For Medium and Big Versatile products would not recommend at all.

2. Account managers are total Useless they does not anwer your calls.

3. Creating at ticket is a Task since everytime you try to create a ticket it will not be created there will always be an error or some comments by shiprocket due to which you would not be able to create the ticket.
Only Genuine option to resolve the issue is by calling the Customer Care but get ready to waste your 45-50 mins to actually get it resolved.

Would strongly recommend to directly ship from the courier partners rather these intermediary organizations.

Shiprocket is "EAST India company" of today's ecommerce world fraud app and company .. no support ..
edit:- 23/4/26. they called us to remove this feedback in return with solution, but it was just fake calls.. . Shiprocket is pathetic and Parasite to D2C brands

Worst app, turned my business into nightmare. They have assigned 200-300 accounts to a single person who hardly takes call or do meetings. Despite reaching good number of orders the attitude is still "chalta hai" and very casual.
If you're a new business, never ever trust this app.
Rather go for any smaller aggregator or shipway, atleast they will guide you with business problems.

with shiprocket you will end up with sleepless nights and worst part is even whole leadership is rotten, even if you escalate to leadership they will justify their casual behaviour.
End of era of shiprocket.

Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

We have been using Shiprocket for our shipping operations, but our experience has been extremely disappointing and financially damaging.

There are **serious issues with weight discrepancy charges**. The invoiced weight shown on shipments is often **less**, but a **higher amount is deducted from the wallet**, which clearly does not match the invoice or actual package weight. Despite using standard, verified packaging, repeated and unjustified weight disputes are raised.

Additionally, we have faced **unfair wallet deductions**, lack of transparent billing, and **no clear justification or resolution** even after raising multiple tickets.

RTO losses are another major concern. Many shipments are marked as **attempted or customer refused without any real delivery attempt**, leading to unnecessary returns, higher costs, and loss of trust with customers. These RTOs directly impact seller profitability, and there is no accountability at courier level.

Overall, this feels like a **systematic issue** rather than isolated cases. The lack of transparency, incorrect deductions, and repeated RTO losses make it very hard for a seller to rely on Shiprocket as a logistics partner.

We strongly advise other sellers to **monitor wallet deductions, weight disputes, and invoices very carefully** before scaling with this platform.

Will Never recommend this to anyone, very unprofessional, pickup delays, delivery delays, high rto charges, high delivery boost charges, high charges for early remittance, they manipulate portal from backend where they recommend specific delivery partner where they get more fund from to seller , ratings are fake in recommendation

Pick up never happens on time , delays everyday due to which business affects...

High delivery charges

Very poor delivery service.
3 delivery attempts were marked failed, but no call was received by the customer even once.
Still the reason shows “Customer refused”, which is completely incorrect.
Such false updates are unacceptable and harm seller and customer trust.

VERY BED EXPERINCE

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification.

We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything.

Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.