Shiprocket: eCommerce Shipping

DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US.
specially "Sahil sharma" one of the WORST KAM manager

Worst service, Customer care is helpless. Couriers always charge extra after picking up the parcels (costs almost double than the shown price). Wont recommend at all..

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations.

We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!!

we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!)

All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail.

How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

It's not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all, i try to contact ur team and sending so many shit mails to u not responding properly...Highly not recommended
i'll add my contact details support@rioframes.com 9884988130

Worst app and service ever. Don't waste your time and money on them. Pathetic customer service, They will never ever listen to you.

I have done business worth rs 21 lakh + till now from starting since 2019 and you are saying that now I need to make SAAS Payment Every Month. Are you guys out of your mind.
Not the good way to do business

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

such a freak app guys don't use this fRAUD app this person will take 5-6 days for pick up and after they will create NDR

Use this service only if you love losing your money, customers and peace of mind. They are so bad that we decided to leave their service although we have paid them till March 2020 and it's November 2019 only, now you can guess how good they are.

No service, they are frauds, charging money that doesn't even apply, they will call you and convince you that the reviews are fake and whatsoever and promise you to provide great service BUT as soon as you sign up, they are gone and never care to help you.

The worst service you can ever experience.

P.S: We gave them another try and the services were even worse this time. All they can do is loot your money and make you regret your decision of trying them.

Don't even think about Shiprocket, there are other companies like Pickrr, Shyplite etc. that you can try.

We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.