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***Pathetic Support. Don't Use This App.***
The app is good but Shiprocket's Operations and Support are pathetic.
Being an aggregator it is your responsibility to help your customers but it seems like everyone is Shiprocket team is just not ready to take any initiative.
We open support tickets and your support team closes them without resolution. There are miss-commitments for providing resolutions. There is no one at ship rocket that listens. You will just get a runaround. Don't waste your time.
We have had a good experience with the technical team and shipping aspects of the app. They are constantly upgrading their services.
Thanks
Updated Review: Total 3 weight discrepancies were raised and 2 of them were resolved. 1 was not handled in proper way and was simply rejected.
I would say - give them a try and see but be cautious. They expect us to take photographs that too L*B*H and keep for each parcel which may not be possible always. Our Website: www.rangbanarasi.com
After integrating shiprocket with shopify our order processing is working very smoothly. This is a great service. It saves our time and energy. Very well-developed and easy to integrate.
But the only problem is delaying pick up, will not prefer for urgent orders.
Hi, We apologize for the way it turned out to be. Please share your registered contact details at escalation@shiprocket.com with us so we can check the issue and get back to you with resolution. - MB
Shiprocket is an ultimate Ecommerce shipping solution. You get to choose from multiple shipping partners: Delhivery, Ecom express, Fedex and much more. You can use one dashboard to create shipping labels for all the different shipping companies. You get 5 - 6 Time more pincodes than a single shipping company.
Its a very good solution, my company has been using it for the last 7 months, gotta love their service and customer support.
Once your team knows how to use their dashboard and take advantage of the extra features, you wouldnt wanna look any other way for shipping your packets.
The analytics and stats provided are also very clear.
The main USP of using shiprocket services is there prompt and very efficient support driven by customer success team.
All the courier partners at one place with very affordable rates.
Avinshu Aneja,
www.royalhustle.in
I cannot recommend Shiprocket more highly.
Shiprocket is a complete system for running your e-commerce operations. It is powerful, the system is fast and it's reliable and accurate.
Even if you're just starting out, start with Shiprocket and grow into the features, you'll be glad you did.
Excellent service!! Great Support !! Keep up good Work Guys!!
Worst App, shiprocket Destroy my business, no one pickup the orders contact directly ship company,Wost app
Shiprocket has been easy to use the user interface is excellent. Support has always been extremely responsive. Especially our account manager Varun he is there to help us always and solve the queries evertime. Thank you
Dear Customer,
We thank you for taking the time to write us your feedback. We will continue to serve you better.
Team Shiprocket
Why is there no option to deactivate the account fully also if we call support the experience is not good at all.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket