Shiprocket: eCommerce Shipping

The worst possible customer service!

1. My panel sometimes doesn't logs in and most times logs out automatically. There reply for this, you might have an internet connection problem! This is all while I am chatting to them

2. Delivery attempt not made my courier company, I reported fake reporting. It was replied with the same fake response again. I had checked personally with the customer.

Their customer care is the most ill equipped and to top that they clearly don't want to understand the problem.

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

THIRD CLASS SERVICES<, FROUD COMPANY.

THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck.

Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket.

If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support.

Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,

I guess they are very rich and don't need new customers.

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.

wrost company, waste of time & money . they misrouted shipments and when you call them they never refund your money and theft your products. also stolen your money of cod orders, big scam inside.

i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money .

the previous review was -
"Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services .
Must try the app .
made my work so easy . "

Very frustrating service, the customer service from shiprocket is THE worst ever. Everytime we tried to escalate the issue we have to wait atleast 24-48 hrs. but the issue is still not closed, then again when we try to call them they repeat the same process to wait for more 24-48 hrs. Telling the customer service guys to solve the problem is literally MADNESS!! they do not listen and always make their word come true. We are facing frequent RTO, COD Remittance delays, NDR's, and whatnot! Horrible service.