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Very nice services, I am using shiprocket from past one year.Attractive shipping rate, Nice interface, All courier partners at one place. Very impressed with Customer success team in resolution of queries and providing direct support promptly. Please keep it up.
The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"
Hi, we understand your concern. It is never our intention to cause any disruptions to our customers. Please help us with your registered contact details and concern in detail at escalation@shiprocket.com and we will get back to you promptly. -Team Shiprocket
My experence with shiprockt is excellent and there support staffs ar also very cooperative and help full
shiprocket is a great app for e-commerce and nirvikar is very helpfull, You all try once and you will love it
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
Very humble reply and very supportive assistant person and solve our issue within few times...........Gurjot Bhela
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team shiprocket
This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Gurjot Singh Bhela is very supportive.
Dear Jewels Kafe,
Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have.
Team Shiprocket
The way technical team connected and helped me with the queries was excellent !!
Apart from that the person guided me step by step with all the setting and information .
Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager. who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket
Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,
I guess they are very rich and don't need new customers.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.
Hi, we hope your concern has been addressed now over the call by your key account manager. Looking forward to serving you in future. - Team Shiprocket