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Getting good service and support
PATHETIC SERVICE. THEIR CARRIER PARTNERS ARE SHOWING RTO DELIVERED EVEN IF THE ORDER IS ALREADY DELIVERED TO THE CUSTOMER.
ALSO THEY ARE NOT SETTLING THE MONEY AS WELL. THIRD CLASS COMPANY. SUCH THIEVES THEY ARE.
Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
best app for shipping for e-commerce business
A great platform for scaling e-commerce shipping needs.
Worst service. I opted for early COD even after a week I couldn't get my payments. My store was giving them 70 order daily even from the beginning but then also they couldn't even handle my queries. Because of their pathetic service my cash flow was affected. I will never ever use shiprocket again and will never recommend to anyone. Instead directly go with delhivery or any big courier company.
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it.
They are scammers and fraud company . Took money from customer and and showing product in RTO. DO not physically deliver your RTO.
do not take their service
Hi! Apologies for this experience. As checked, your issue has been resolved and we have shared a final update on your concern via the ticket ID 9026366, please check. - RV
good services
tracking page for shopify is not visable , how to connect tracking page for shopify store?
Hi! I wonder what went wrong. Please share your concern in details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- RV
Absolutely infuriating! Shiprocket turned my orders into a disaster zone. Forget on-time deliveries – my customers waited 10-15 days extra, then what? They just rejected the orders! Lost sales, unhappy customers – thanks a bunch, Shiprocket.
But the nightmare doesn't end there. Picking up the products? Another saga. It took me 7-10 calls for EACH shipment just to get their support team to schedule a pickup. And let's not forget, half the time they had no clue where the package even was!
Look, if you value your business and your customer relationships, don't even think about using Shiprocket. Find a shipping partner who actually delivers on their promises. Because with Shiprocket, you're risking a whole lot more than just a late package.
For your reference I am giving some orders AWB numbers here:
10303472446
SRTC5242132296
Hello! Thank you for your valuable time during the conversation over a call. I hope your concern has been addressed. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.
I apologize for the frustration caused by your recent experience. Your feedback is important to us. I'll review the charges and reach out to discuss this further.