Avis (944)

Note globale
4,2
Nombre d’avis par note
  • 67 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 22 % des avis sont des avis à 1 étoiles
Modifié le 13 juillet 2020

Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.

Easy Peasy Living
Inde
3 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 30 juin 2020

Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket

23 octobre 2023

It's not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all, i try to contact ur team and sending so many shit mails to u not responding properly...Highly not recommended
i'll add my contact details support@rioframes.com 9884988130

RIO FRAMES
Inde
3 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 25 octobre 2023

Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

Modifié le 17 septembre 2020

shiprocket is shitrocket , i want everyone from the ecommerce industry to leave shiprocket as soon as possible , service here is pathetic , all the positive reviews are fake , they force us to write god reviews , go for delhivery , shiplyte or any other partner

smilegood
Inde
3 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 18 août 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

31 août 2020

SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!

ErgoYou Online
Inde
2 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 31 août 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

23 janvier 2020

Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such

BETALA FRAGRANCE
Inde
2 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 24 janvier 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

13 octobre 2023

Shiprocket is not a service but SCAM of taking recharge from people
They FRAUD to people in the name of service company
Beware of fraudster.. I already lost recharge of 1000+ 1000 Rs

NRIVogue
Inde
2 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 17 octobre 2023

Hello! We value the importance of your concern and apologize for the hassle. Please share the AWB number with us at escalation@shiprocket.com so that we can help you better. - MB

22 septembre 2022

Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.

Mudbond
Inde
Environ 2 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 23 septembre 2022

Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket

20 septembre 2018

Extremely poor service. Don't waste your money with them, it'll all be a waste. They don't arrange a single pickup. They only take money and that's it

Squadwear
Inde
Environ 2 mois d’utilisation de l’application
8 avril 2023

Very bad courier service. They never solve any problem. Please don't use shiprocket .
Customer care service very bad.

Smith & Blake
Inde
Environ 2 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 10 avril 2023

Hello! We hope your concern has been resolved by the team. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

31 janvier 2023

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

ScrollnShops
Inde
Environ 2 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 1 février 2023

Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- MB