Shiprocket: eCommerce Shipping

it's been a good experience with shiprocket. Anurodh has been great and helpful many times in handling issues related to account and shipments.

The Weight Discrepancy is unjust. They are holding our Wallet Money. Our 90 Percent of the Products are 100 to 150 grams. but they are charging it for 1 Kg. A small DC fan used for induction cooker we are selling it for 95 Rupees. It weight is 100 grams. But they charged us Rs. 455. And when we raised dispute they are saying that the Courier Rejected your Claim. Very Very Unjust. Dictatorship.

if the Courier Charges is comes around Rs. 40000 per Month. The Discrepancy is coming around Rs. 20000 per Month. Very Very Worst in terms of Weight Discrepancy.

Very bad experience they will not pay for your disputes and close them without informing you.
They also make a lot of delayed delivery and delayed pickups.
Trying to find an alternative.

Shiprocket is very useful for people running online businesses. Although the app can definitely have some more improvements to make,I find that the Shiprocket team has been very active in taking feedbacks and eager to make improvements which is a good thing. Thank you Shiprocket

very good courier aggregator, providing low cost shipments.
my account manager is - narendra verma, who is very good at providing all assistance.

Trying to be better and can do much. Customer service is good now and need to improve much in co-ordinating with couriers services

Fraud, Stop cheating customers. We have used 100 packs by using 500g packaging. All are having weight disputes. every courier company is claiming it as 0.54 and then asking for 1kg price for the same. On raising the dispute they asked to upload every single shipment photo for the weight issue. We want a resolution to this have emailed both the packaging team and shiprocket team and at shopify@shiprocket.in . I'll be taking them to consumer court. Stop cheap tricks. #shameshiprocket

sERVICE IS GOOD BUT WITH FEW PARTNERS LIKE EKART HAVE WORST EXPERIENCE. SHIPMENTS GET DELAYED AND THERE IS NOTHING THAT SHIPROCKET DOES

I had a technical query regarding Integration and I was immediately put on call with Pallak from their team and she solved my problem instantly and quickly. Thank you.

I had written a positive review when my account manager asked me to, but as soon as I wrote the review, my account manager was changed, and the new one never replies! First it was rajesh and now it is some Sahil guy.

Why do you need a account manager you may ask?
Because this app is going to suck money out of you with every shipment, and you will regret every minute of your life and wonder why you created processes after relying and trusting Shiprocket. - There are endless issues with this app, DELAY IN DELIVERY, LOST, RETURNS, DELIVERY PEOPLE DONT ATTEMPT and Mark REJECTED.

So ofcourse, you need a manager.

But what do you do if the manager himself is not helping you! They sent me a weight discrepancy bill of 600 Rs after one month of shipments. How am I supposed to investigate? So I let it go.

I got another one, after one week of about 600 again. I let it go again.

Then I got RS.3,400 weight discrepancy. Suddenly! Out of nowhere! And then they blocked my account! within one day! They said either pay or im blocking your account.

Which means, all my data of one year, I CANNOT ACCESS IT. MY COD MONEY WAS ALSO BLOCKED!! Rs. 10,000 +

They send me weight discrepanies after one month but need a reply within 2 days? Its either you accept it or buzz off.

Then they send me a bill for six months of advance plan, and said if I dont pay, they will block my account and again, data will not be accessible!

How am I supposed to reply to MY customers about their shipments? How do I track the shipments? There are so many orders I directly made from shiprocket!

THIS APP IS A SUICIDE. ALL THE GOOD RATINGS ARE FAKE OR BY a FEW NUMBER OF PEOPLE WHO HAVE NOT FACED AN ISSUE YET.

Even I had written a 5-star review but now I have changed it within 5 days!

I dont care about that 15000 loss because of these shitty people, I have lost my CUSTOMER DATA, which is MY DATA! THEY ARE BLOCKING ME OUT. Why is Shopify even allowing them? This is not mentioned in their terms!