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fully satisfied.. this app and service is for those who wants to start new eCommerce business...courier and cod rates are low then other companies,customer care is also good
Good shipping provider, I am using it for the last few months and have good experience for shipping all across India. Kajal is very helpful.
Best courier service providers with staff and professional services. Highly Recommended to others!!!
I use this app for the shipment of my products. The service is Good. A nice experience overall. It makes the job easier. I will recommend it for the new starting e-commerce business and is improving constantly.
Best app for drop shippers and e-commerce businessman, affordable rates ana best team, and amazing customer support.
thank you shiprocket
Pathetic experience! Shipped first order with Shiprocket, and then there's a stream of worst experiences that it brings along.... courier pick up happened after 3 days that too after calling the customer care service... and then absurd weight discrepancy by their Bluedart courier partner & deducted more than Rs.200 extra for their self-generated false discrepancy.
Hello! Thank you for your valuable time during the conversation over a call. I regret to hear that and apologize that our service did not meet your expectations. Your feedback is important to us and I'll surely notify our team regarding it. We wish to provide a better service in the future. - MB
Now:
I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be solved. Very Poor.
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Earlier:
Very Poor Support from Customer Service. I have opted for a Paid Plan but receiving very poor support from them.
Also, they have given list of Pin Codes as serviceable, but when I try to service, It says no Courier service available between these 2 pin codes. Because of this mis information, I am loosing my customers. 26000+ pin codes must be a lie. I have already got 3 out of 50 pin codes unserviceable even though those 3 are part of their serviceable pin code list from my pick up pin code.
I am already looking for other shipping partners.
Update: The worst service ever!! I had to call them thrice and the calls conveniently disconnect the moment they accept their mistake
Extremely slow customer care, you will have to spend an hour on chat to get a not very favourable resolution. The return shipment costs are a nightmare for a business.
Update: The service is still really bad. The support system is the worst I have experienced so far. You ask a question & the response would be 10 thousand miles away from the question. They are always 'regretting the delay' & still not responding. NIGHTMARE!!
Dear Fleck,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
ShipRocket has really helped me automate our shipping process. Especially the courier recommendation engine, which helps to choose between multiple couriers according to my desired shipping priority. Would highly recommend ShipRocket to any e-commerce business looking for an all-in-one shipping solution.
Service is up to mark & the customer support team is also very good.
Totally happy with the services! Highly recommended.