Shiprocket: eCommerce Shipping

good support provide by aarav. solved my issue.

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.

This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.

I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager Ankush Verma who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket

Good shipping support, and good experience for shipping all across India. Staff is also helpful for sellers.

I have done business worth rs 21 lakh + till now from starting since 2019 and you are saying that now I need to make SAAS Payment Every Month. Are you guys out of your mind.
Not the good way to do business

Great shipping services, seamless operations and order processing, even customer support is quite helpful. But look out for wrong product deliveries.

The experience is really good with shiprocket and the account manager Bhanuvendra is really helpful and guides us very much in all the works and management.

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck.

Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket.

If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support.

Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

Overall good experience Acct manager Bhanu helped us alot with rto reducing and managing easy pickup.

We have been a customer with Shiprocket since 7 months and the service provided by my account manager Sarika is commendable. She has helped us with all our queries seamlessly. She has always helped us in everyone issue that we face.