Avis (683)

Note globale
3,8
Nombre d’avis par note
  • 61 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 26 % des avis sont des avis à 1 étoiles
10 mars 2023

I couldn't be happier with their service. The staff at the store was extremely helpful in finding the right things I needed for my Shopify website.

Bowlful foods
Inde
9 mois d’utilisation de l’application
18 février 2020

Worst app ever...
Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies.
This app is worst ever.

Payoja Foods
Inde
9 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 18 février 2020

Dear Payoja Foods,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

Modifié le 18 février 2021

This is probably as BAD AS IT CAN GET. Absolutely useless customer support, and when I say useless, you will incur TONS of LOSSES due to their pathetic customer support when it comes to weight disputes or order pickup delays. I have about 130 packages that have been picked up but the status in the dashboard still states "Pickup Exception" or "Out for Pickup". 1.5 laks of revenue up in the air. These guys are true magicians.
There is ABOLUTELY NO OPTION TO ESCALATE your issues. You will get a account manager but mind you, they will be of no use and keep repeating the same 2-3 statements for every issue you face. No chance of talking to a superior in the team.
They are always in favour of the courier partners whenever it comes to any cases.
All in all, they do not give a shit about their clients. They will just steal your money through weight disputes and pickup issues. UPDATE: I HAVE BEEN GIVE 480+ WEIGHT DISPUTES WHICH HAVE NOW BEEN AUTO-ACCEPTED WHILE THEIR USELESS SHIT CUSTOMER SERVICES WAS WORKING ON MY CASE. 35K+ DOWN THE FUCKING DRAIN.

Spawtless
Inde
9 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 6 janvier 2021

We apologize for the inconvenience caused to you. We request you to give us a chance to earn back your trust and faith in our services. We have escalated your concern and they will contact you shortly. - Team Shiprocket

22 février 2023

Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria

Thewalletstore
Inde
9 mois d’utilisation de l’application
5 octobre 2019

HORRIBLE CUSTOMER SERVICE.

They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

Lazy Bee Coffee
Inde
9 mois d’utilisation de l’application
26 mai 2020

Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .

Bazzinga
Inde
9 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 26 mai 2020

Dear Bazzinga,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket

14 février 2020

one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.

Bookkish World
Inde
9 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 17 février 2020

Dear Bookkish World,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket

3 juillet 2023

PALAK SERVICES IS GOOD FULL SUPPORT N RESOLVED IN 1 HR ,............................................................

VedzoneDerma
Inde
8 mois d’utilisation de l’application
22 février 2023

This Shiprocket Logistics team is amazing. Professional, timely, and communicative. They work seamlessly and when troubleshooting is needed, they always find the right solution.

Pasha India
Inde
9 mois d’utilisation de l’application
Modifié le 9 novembre 2020

Firstly, I am a Shiprocket user and I have upgraded my plan on 12th October. I paid Rs.2000+18% GST for availing International shipping service. It's been almost one month now, none of my International courier accounts are activated till date. Secondly, For proof I really want to upload image if there is a image upload option here. I have filled all the details and uploaded all documents on the first day itself. If that is the case, why should I pay you for your unfulfilled services? Thirdly, Pathetic customer service they have. Their customer support only work between 10am -7 pm on business days and they don't respond to your messages/emails promptly. They simply say drop an email and we will reply you via email. But their reply never comes. When you don't want to fulfull your services, how can u expect someone to pay for it. I want my full money refund. I am no longer interested in your paid services

Meghvi
Inde
8 mois d’utilisation de l’application
Shiprocket - Shipping in India a répondu 10 novembre 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket