Shiprocket: eCommerce Shipping

Intutive UI, good customer support, I have got most of my refunds related to lost or damaged shipments

Yashika helped us with a problem that we were facing. Our Prepaid orders were getting sinked as COD but she solved our issue.

Hope the issue dosnt exist now.

Appreciate your help and time.

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

After integrating shiprocket with shopify our order processing is working very smoothly. This is a great a. Saves a lot of our time and energy. Very well-developed and easy to integrate.

SCAM COMPANY OVER WEIGHT ISSUE BEWARE...... WORST ECOMERCE COURIER SERVICE PLZ DO YOUR HOME WORK BEFORE I PERSONALLY LOST LAKS OF RUPEEE..

Best courier service providers with staff and professional services. Highly Recommended to others!!! Special Thanks to Gaurav Chaudhary, Saurabh and Ravi Rana

M y issues have been resolved. Thank you so much Palak for your support and quick response. She helped me resolve the issue.

After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services.

Trust me you will get blood from your eyes.

1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this.

2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof).

3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected.
Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg).

4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan.

5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing.

6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case.

Much more to write but I don't want to waste my time...Thanks

2 years of having been used shiprocket i guess Arav is the only guy who has helped me with my query asap, he helped me connect my shopify and shiprocket in a very seamless way. if shiprocket has more customer suport like arav then our life as well as shiprockets would be easier

This platform is very easy to use with Shopify. They always provide cod amount on time and their customer support is very good. my account manager is very supportive @ Anupama