Avis (755)
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Good app, and customer service is helpful, yashika doing a great job and helped me to solve the issues
My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track.
but this problem might've done faster so yeah i little more speed would be appreciated.
Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions.
But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.
Dear Purayati,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and We will strive to deliver great experiences consistently.
Team Shiprocket
last month almost we have lost our 5 shipment cost somewhere around 30k but they just refund maximum 5k amount and our product cost is arounf 14k each.... please be aware if you are using ship rocket bec nowadays only fraud happening with the supplier ... Shiprocket we are using from last 3+ years and our experiance was good but from last 1 year they are crazy ... so many issue we are facing 1. Shipment never ever get delivered on time
2. always fake updates from NDR shipment
3. Shipment lost issue more than 5 shipments within a month from
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
my issue has been solved unable to integrate by technical department(yashika).
my issue has been resolved in few hours.
Thanks to Shiprocket
Excellent service, I am so satisfied. They provided me with recommended courier services which helped me very well in delivering orders to my customers.
Shiprocket is good at his job, but he need to take care of weight discrepancy majorly from Delhivery and xpeessbees. Most of weight descripency is fake uploaded by Delhivery and xpeessbees. They should work on it.
Hi, we certainly understand your concern here. Could you please share your contact details with us on escalaton@shiprocket.in so that we can get in touch with you and resolve the issue. - Team Shiprocket
We are connected with shiprocket for more than 2 years now and its been a great journey. As we being a promising brand in delivering the right flavors to our consumers when it comes to Beer, shiprocket has helped us delivering the same thru our merchandise and has brought smiles on customers faces. We look forward for better service and long term relationship.
Preeti Shriwastav has managed our account really well and would liike to give her credits for her hard work.
Dear Customer,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Team Shiprocket
problem has been resolved of synchronization issue,
thanks palak for support
Not impressed with the customer service or rather lack of it. Also, the robotic answers that the customer care executives give to every query is hardly helpful. They are never inclined to solve any problems and half their shipping partners are not even available regularly. Also, they charge arbitrary amount & the rates through surface transport are very expensive.Not worth partnering with them at all!