Shiprocket: eCommerce Shipping

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.

LISTEN TO THIS DTC BRANDS!!
I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'.

I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely
Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies.
I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment.
Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.

i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.

Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance

Shiprocket is an absolute disaster. Their customer support is pathetic—no one answers calls, and you're forced to raise tickets instead. Their delivery partners are big cheaters, and when you report issues, Shiprocket simply responds with, "Sorry, we investigated, but we can't help you." No accountability, no resolutions—just frustration. Avoid at all costs!

As a growing e-commerce business, Shiprocket has been a game-changer for us. The platform integrates smoothly with Shopify, making it super easy to manage orders and shipments. We love having access to multiple courier options, allowing us to choose the best, most cost-effective service for each order. The real-time tracking is a big plus – it keeps our customers informed and helps us stay on top of deliveries. Plus, their COD service has been a huge help. Overall, Shiprocket has saved us time, money, and a lot of headaches. Highly recommend it to any business looking to simplify shipping and improve their logistics!

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never