Shiprocket: eCommerce Shipping , 리뷰 673개
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USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.
I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.
I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.
Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue
Hello! I never want you to feel this way. As per your concern, I have checked the same with the respective courier and the POD request has been denied as the request was raised beyond TAT.
Please be informed that TAT for any POD request is 72 hours from the shipment status updation. - MB
Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.
Hello! I hope your concern has been addressed and resolved over the call. Please feel free to address your concern at escalation@shiprocket.com for further assistance. - MB
⚠️ Avoid Shiprocket at all costs! ⚠️
Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!
Hi! Our team tried to contact you on your shared number multiple times however had no luck. Please share an alternate number or convenient time at escalation@shiprocket.com for a callback. - MB
I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.
This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.
I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.
The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.
Hi! That's not what I want you to experience. I have responded to your concern via ticket id 8256149 with an update, kindly check and share the requested details within 24 hours so that I can resolve the issue on priority. - MB
Fake weight discrepancy. And worst customer support. Charging money in the name weight discrepancy. Don't recharge, ship rocket eat all your money. package weight 300-400 gms and in weight discrepancy it show 3kg and charge heavily.
Hi! That's not what we want you to experience and we are sincerely sorry. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Placed order Sr2950 with tracking 14326582656808 with shiprocket packaging on 6th of November not delivered yet.. Every day it shows out for delivery then says incomplete address I have ordered on this same address multiple times before.. No one has contacted me.. Either deliver my parcel or Cancel my order and refund me
Hello! I understand the urgency of the shipment and apologize for the hassle. I want to inform you that the shipment was delivered on 23-11-2023. Please feel free to mail us at escalation@shiprocket.com for further assistance. -MB
poor service
Hi! That's not what we want you to experience and we are sincerely sorry. Our team tried to contact you on your registered number however had no luck. Please share an alternate number or convenient time for call back at escalation@shiprocket.com. - MB
It's not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all, i try to contact ur team and sending so many shit mails to u not responding properly...Highly not recommended
i'll add my contact details support@rioframes.com 9884988130
Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
wrong Weight Discrepancies do not use COD because your amount blocked and tell you wrong weight and theft your amount
Hello! Thank you for your valuable time during the conversation over a call. Kindly share the requested details via ticket ID 7643973 with us so that I can help you better. - MB