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We are using from past 4 years. old issues are pending but new account manager is cleared few issues.
Dear Customer,
We are here to help. Kindly help us with your unresolved ticket number together with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions.
But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.
Dear Purayati,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and We will strive to deliver great experiences consistently.
Team Shiprocket
PREVIOUSLY THE SERVICE WAS FAR FAR BETTER BUT THE PAST 3 MONTHS THE SERVICE HAS GONE DONE.... BE IT IN TERMS OF PICK-UP(LATE PICK-UP) OR BE IT CALLING TO YOUR CUSTOMER SERVICE EXECUTIVE (IF WE ASK FOR A COMPLAINT NUMBER AGAINST ANY COMPLAINT THEN THEY REFUSE TO GIVE IT)...
WE FEEL YOU HAVE TO WORK HARDER TO BRING YOUR SERVICES BACK UP-TO THE MARK.....
Hi, We hope your concern has been resolved. Your feedback is important to us and we'll surely notify our team regarding it. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
After integrating shiprocket with shopify our order processing is working very smoothly. This is a great service. It saves our time and energy. Very well-developed and easy to integrate.
But the only problem is delaying pick up, will not prefer for urgent orders.
Hi, We apologize for the way it turned out to be. Please share your registered contact details at escalation@shiprocket.com with us so we can check the issue and get back to you with resolution. - MB
Need Sync between orders punched Self Fulfilled or Fulfilled on other Delivery App
Dear Seller! As we discussed, we are working on your concern and will resolve it as soon as possible. ~ Team Shiprocket
Average service
Hi! I certainly understand your concern here and apologize for the hassle. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and I will connect with you on priority.- MB
I unable to connect my URL (www.purbilada.com) with Shiprocket.
Thanks for your support.
Now it linked with my website.
Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
