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OVERALL GOOD EXPRIENCE COMPARE TO OTHER
speed of app is good , my manager is to humble to resolve our issues
Good Servive.
Have really helpful team for support
We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience.
The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance.
If you're running an e-commerce store on Shopify and looking for a reliable shipping partner, Shiprocket is definitely worth considering!
tracking page for shopify is not visable , how to connect tracking page for shopify store?
Hi! I wonder what went wrong. Please share your concern in details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- RV
Overall a very good interface and reliable account managers. Faced some delivery delays but received assistance to resolve the issue.
Good rates and a very good software interface. Does the job smoothly. The option of couriers and support of RM is nice although they don't provide a direct number to contact.
Dear Customer,
Thanks for taking the time to share your prestige opinion with us. We feel bad for the way it turned out to be. Please help us here with your contact details at escalation@shiprocket.in so that we can connect with you to hear about your feedback and seek a chance to improve our service for you in future.
Team Shiprocket
A very professional and organized Company to manage the backbone of any Ecom business. A complete automated solution helps in fast deliveries and easy tracking
The support team is able and invested equally in your business
Many partners for domestic shipments help. i hope you guys onboard more international partners sooner
UPDATE Feb 2022: Now I could see many improvements in the panel and many issues have been addressed. Now one issue I think to be solved is to open a communication channel for courier to directly call vendors like us if there is some issue with delivering the parcel or they are not able to contact customer, etc. (Instead of just sent back RTO). OLD:
It used to be good, but now the service is horrible. Wrong weight calculation (charged extra) and they don't support clients at all in these matters. So everytime there is a 500gms weight the couriers used to charge 1kg, when we escalate then they always support couriers though we have the proof. Recently a cod order, customer got the parcel and paid too. But the courier service made RTO and send some jeans in the parcel. We were scammed and shiprocket is no help at all. They are all lazy people just promoting a lot with horrible customer service. Lately we are looking for some new partner.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket