Shiprocket: eCommerce Shipping

Getting very worst service. Shipment requested on 28th of September 2022 and it is pending till 01 October 22. No pickup attempt from the courier partner even after several request over phone ( customer care). My order has been cancelled only due to this delayed pickup. Being a start up, struggling a lot for a single order & the same is being cancelled due to this poor service. very very disappointed.

easy to use and very helpful for new users, thank you ship rocket for giving us this beautiful application.

Always they rise Weight Discrepancy issue and try to extract from the seller.

These people are false keep away

Aravind

Best app for finding efficient and fast shipping options pan india. Simple and easy to use. Supportive team.

I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour.

Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc

It should be renamed Shitrocket!

Overall good experience Acct manager Bhanu helped us alot with rto reducing and managing easy pickup.

fraud app extra charge on a weight charge many time mails but not solve the problem my amount deduction 7000 without any notice did not indol app fake app

fully satisfied.. this app and service is for those who wants to start new eCommerce business...courier and cod rates are low then other companies,,,customer care is also awesomee

I have rated the Service of Ship Rocket with 1 star around 5 days back because of three reasons. It is very much important if you are first time going to use this APP

1) Unrealistic charging ( After Shipping) We have one high volume SKU, The packing size is 13-7-12 as per the ship rocket panel the weight is 2.10 g, at the best rate they quote is 66 Rs. this is a fair deal. we have sent total 350+ prepaid shipment for the month of May. after the successful despatch of the courier, we start receiving email from Ship rocket stating that the item we have shipped with dimensions of 12-7-13 is weighted at 1.510 so they will charge you 188+ Rs for the same shipment. and provided a window for appeal but no use even after an appeal the result is the same.

2) Delivery followup. There is no customer service system, last week i had posted a negative review pointing all this scenario, very next day I have received an email from an executive Mr.Rajesh, My account is freely upgraded to Gold pack and offer one dedicated manager number, and dedicated accounts manager email. Since last Wednesday we try to reach the accounts manager. the number was the generic customer care IVR number, till today no one answered the phone.

Last week we have gone through a very bad trouble, The product shipped from Kochi to Kolkata on 23rd May via delhivery , the item reached Kolkata on 30th May, but till today 9th of June. not delivered the product. along with this complaint, we have notified one more customer complaint yesterday 8th June Saturday but no response so far. This is not just one or two incident, we have gone through more than 13 complaints last month and till today. but no solution and some of the customer we have refunded the product value and compensated with the product as free. This is not possible in all case because of the product value difference.

Effecting our business. on time delivery bring more sales and repeated orders, last may we have processed a total of 473 prepaid orders. before that month our sales were at 270 order at that point we are using direct delhivery service we are paying Rs 98 per 500 g , when we saw the attractive price of delivery on ship rocket we have switched, the result is 50% sales lose in the month of June from 150 order of first 10 days to 72 orders. the customer leaves a negative review to both facebook and google. all effort been simply destroyed by this app.
the review is not posting based on my one week or 10 days of experience. I have used a total of 45 days.

Dear seller, don't just fool because of the 20-30 Rs benefit or 5000 Rs extra saving. most of the Shopify stores are just getting ready with sales or fighting for a good amount of customer inflow and spending thousands of Rs every day in different marketing app, end of the day if we can't assure the customer satisfaction we are not going to make any money even after 1-2 years we have to depend on paid traffic from google and facebook to run business.

The idea of Shiprocket is good, not criticizing, it's a good platform to get a very attractive rate, same time as business or startup you have to care customer who gives ready-made business to you guys. same like you when you are getting the negative review you feel bad, the same way we have received the most negative review because of poor delivery and support from your team member.

Wrost Services ....Customer Service is very very bad