Shiprocket: eCommerce Shipping

Ship rocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Their support team is responsive and always ready to help. We’ve been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free. Highly recommended for any business looking for a dependable shipping partner!

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification.

We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything.

Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

I've been using Shiprocket for the past one year, and the experience has been truly seamless and efficient. The platform has simplified my order fulfillment process and made shipping across regions smooth and hassle-free. A special mention to my account manager, Rajesh Rana, who has been incredibly supportive throughout. His prompt responses, professional approach, and deep understanding of the platform have helped me resolve issues quickly and optimize my operations. Really appreciate the consistent support from both Rajesh and the Shiprocket team. Highly recommended!

We’ve had a good experience working with Shiprocket. The platform makes logistics and courier management much easier, and it’s been a reliable solution for our business. A special mention to our account manager, Krishnaditya, who has been extremely supportive and proactive in resolving queries and guiding us through the process. His assistance has added great value to our overall experience with Shiprocket.

Shiprocket has been a good partner for our logistics needs. The integrations and tracking features are very useful for managing orders. Special appreciation to our account manager, Krishnaditya, for his constant support and timely follow-ups. He ensures that everything runs smoothly.

We’ve been using Shiprocket for 2 years now, and it has made our shipping process much smoother. The platform is easy to use, integrates well with marketplaces, and provides multiple courier options at good rates. Tracking and order management are also very convenient. While we’ve faced occasional weight disputes and small delays, overall the service has been reliable and supportive for our business growth.

Collaborating with Shiprocket has been a highly positive experience. Their platform delivers comprehensive support for small businesses, streamlining shipping and logistics with efficiency and ease. The team is dependable, responsive, and consistently provides timely assistance whenever required. Shiprocket plays a pivotal role in enabling business growth and is strongly recommended.

Shiprocket has simplified our shipping operations and given us access to multiple courier options in one place. The service is smooth and reliable. Our account manager, Krishnaditya, has been very responsive and ensures that all our concerns are addressed quickly. His guidance has made the process seamless.

Worst shipping experience ever. Absolute joke of a company.

Pending for 2+ months: I’ve been waiting over TWO MONTHS for resolution on missing parcels and claims. Still nothing.

Worst logistics partner ever. Scammy, useless, and full of excuses.

Stolen Products: AWB IDs 19041803490795, 1504864576384 (Delhivery). Another claim 362946597038. In each AWB, I shipped 3 products, but only 2 were delivered. The courier straight up STOLE 1 product from my packaging. I submitted all proofs, yet Shiprocket rejected the claim without logic.

Disposed Off Scam: Many of my products are still lying in their office under “disposed off” status — shipments that I never sent there. Instead of resolving, they’re shamelessly asking me to come and collect from their office in Sultanpur, Delhi, as if it’s my fault. Total harassment.

Excuses & SOP Drama: Every single time, they hide behind nonsense like “courier has images,” “applied weight lesser,” “waiver not aligned with SOP.” Just jargon to deny responsibility. They also apply incorrect weight charges on shipments to loot more money.

Zero Accountability: Shipments are safe in THEIR office (their own words), yet they expect me to book reverse pickups, visit their office, or pay fresh freight to get my own stock back. WTF is this?

This company is an absolute nightmare — delays, theft, rejection of valid claims, fake weight charges, and shameless excuses. They’re experts at wasting merchants’ time and money.
This company is only good at dragging, rejecting, and passing the buck. Every ticket is a new circus of excuses. They waste time, play blame games with courier partners, and make merchants suffer.

If you care about your business, stay away from Shiprocket. They’ll take your shipments, lose/misplace them, and then make YOU run after them to collect what’s left. Absolute scammy service.

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Shuchi for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier...