Avaliações (738)

Classificação geral
3,6
Número por nível de avaliação
  • 61% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 27% das avaliações são de 1 estrelas
2 de agosto de 2024

Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!

Arte House
Índia
6 meses usando o app
Shiprocket - Shipping in India deixou uma resposta 8 de agosto de 2024

I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it. - RV

4 de outubro de 2024

In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY.

They would deduct money from your wallet for no reason, so be careful.
Any complaint to them is like fighting with pigs, they like their immoral tactics.

Teabetea
Índia
Aproximadamente 2 anos usando o app
Shiprocket - Shipping in India deixou uma resposta 7 de outubro de 2024

Hi,

Thank you for your patience. We’re actively working on your ticket (ID 9313930). We’re currently waiting for your response and have tried reaching out via phone, but the call went unanswered.

Kindly respond to the same email with the requested details so we can proceed.

31 de agosto de 2024

Great delivery service and support provided by ship rocket. Also, an awesome customer support

Onola
Índia
6 meses usando o app
22 de julho de 2024

The support is the most pathetic. There is a lost shipment which has been 'Shiprocket Secured' and shipped on March end via Indiapost. The shipment was lost. After escalating the issues, they take 3 months of time postponing the response and close the ticket claiming the shipment has been delivered. Even after submitting the voice recoridng of the customer claiming that no one has contacted him, they just repeat the statement that it has been delivered without giving any proof. We understand that shipments can be lost occassioanlly. But what is the purpose of charging extra money in the name of 'Secure Shipment' if they just want to waste months of customer's time in following up and try to dodge with false claims.

The Bike Affair
Índia
Mais de 2 anos usando o app
Shiprocket - Shipping in India deixou uma resposta 30 de julho de 2024

I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it.

31 de agosto de 2024

Smooth process of logistics and support by the team. Customisable and flexible any time.

Yeeido Shopping
Índia
4 meses usando o app
25 de outubro de 2024

Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available.

Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem.

Please don't use their services. Shutting my account after my second shipment only.

Neitri Banarasi
Índia
16 dias usando o app
31 de agosto de 2024

Enjoying the experience of shipping with shiprocket, it is truly a reliable site to associate with.

Himaira
Índia
Aproximadamente 3 anos usando o app
25 de outubro de 2024

I have been using Shiprocket for the last year, but currently I am facing a lot of issues. No supportive at all.

Baker & Baker
Índia
Aproximadamente 1 ano usando o app
2 de setembro de 2024

Services are good.

Isadora Life
Índia
Aproximadamente 5 anos usando o app
31 de agosto de 2024

Nice app making shipping easy

DrioTech
Índia
Mais de 1 ano usando o app