Shiprocket: eCommerce Shipping

Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not been returned back to their origin and those products are Vintage products. It's very important we get those parcels on time. But its been 20 days since they didn't update the status of the parcels and they do not bother to reply back with any updates even after everyday follow-up. Shipping rate are high
Worst customer service Same reply all the time They dont understand the urgency Pathetic.

Update as on Dec 2022:

It's been three months. They have not remitted the COD amount. This is extremely frustrating. They do not care.

Find out other logistic companies but not Shiprocket

Good support from the Shiprocket team and Yashika from the tech team help me to resolve the issue.

Thank you

Best courier aggregator in the market. professional and helping team.

Special Thanks to Neeraj Joshi and Tarun Mittal

Best App for the Ecom industry. No headache of running after every courier company & easy to use platform. I'm very lucky that i got Varun as my POC. He is very helpful and i love the support from his side.

hey team ship rocket,i m very happy and satisfied use your shipping services
and my account manager Sanjeev is very helping and always guiding me through the queries.
thank you

Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan.
Very poor customer service.

I am using shiprocket from 3 month I find no issues till date. Everything is smooth. It saves lot's of time. I will recommend this app.

We have been a customer with Shiprocket since 3 months, i had some issues at starting but the service provided by my key manager Gurjot Bhela is really commendable. he has helped us with all our queries seamlessly. he has always helped us in every issue that we face.

Pathetic app.
Shows low rates and then will charge 5 to 10 times the actual weight & dimensions.
Shipment images with dimensions & measured weights are also not accepted.
They will randomly charge any weight they like & there is no way to get the issue addressed.

We highly recommend Shiprocket. It has simplified our shipping. Some of the things that we really love about their app is (a) Dashboard (b) Order Tracking (c) NDR automation. Their team is very helpful and prompt with solving our issues.