Avaliações (683)

Classificação geral
3,8
Número por nível de avaliação
  • 61% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 26% das avaliações são de 1 estrelas
1 de março de 2023

nice service
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.

kilala.in
Índia
4 meses usando o app
29 de julho de 2021

They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

Nerd Arena
Índia
Quase 2 anos usando o app
Shiprocket - Shipping in India deixou uma resposta 6 de agosto de 2021

Hi, It was never our intention to cause any disruption to our customers. We have initiated freight refund for AWB No.14326421245122 along with Forward Refund 198.20 and RTO Refund 168.50. - Team Shiprocket

18 de janeiro de 2021

I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.

Meadbery
Índia
Quase 2 anos usando o app
Shiprocket - Shipping in India deixou uma resposta 18 de janeiro de 2021

This is not the service we are known for. We want to sincerely apologize for your negative experience. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket

19 de junho de 2020

FANTASTIC APP, NIRVIKAR MY ACCOUNT MANAGER'S SUPPORT WAS PHENOMENAL, SUPPORTIVE STAFF, AND REALLY EASY TO USE DASHBOARD, TALK ABOUT SHIPPING PERFORMANCE, I WOULD SAY CLASS APART, ESPECIALLY 2 AND 3 DAY COD REMITTANCE IS AN ICING ON THE CAKE
SHIPROCKET KILLS OTHER AGGREGATORS RIGHT AWAY, NO DOUBT

Sherrys Denim
Índia
4 meses usando o app
Shiprocket - Shipping in India deixou uma resposta 19 de junho de 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

11 de fevereiro de 2020

Shiprocket is best app for courier facility.
they offer you the best price and best courier facility.
they never charged overweighted.
Best for COD
My Account manager is sanchit sharma...

thesilkee.in
Índia
4 meses usando o app
Shiprocket - Shipping in India deixou uma resposta 12 de fevereiro de 2020

Dear Customer,

It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. 

Team Shiprocket

21 de setembro de 2020

App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.

Starry Night
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 21 de setembro de 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

23 de julho de 2020

Amazing response time. I have been using Shiprocket for a long time. My manager Sanjeev Gulia is very responsive and helped me many times.

ethnicdoor
Índia
4 meses usando o app
Shiprocket - Shipping in India deixou uma resposta 23 de julho de 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

8 de março de 2023

They find ways to make money. 14500 rs weight disputes or less than 200 orders a month. That's how they treated us when we decided to stop using shiprocket & move to a new company

nestatoys
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 9 de março de 2023

Hi, Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

17 de agosto de 2019

I am using this app and having the worst experience. The response from customer support team and handling issues is the worst, they don't care on any issues always the answer is we will look into it and it never get resolved and they will also close the issue.

please go for other options that is 100% best than using this service.

Vastrakatha
Índia
Mais de 1 ano usando o app
22 de fevereiro de 2021

Read At Least Once before think to use Shiprocket for ecommerce shipping. I am writing this review after all my options are closed. There are 20 more shipments we had shipped through this service but all those shipments are missing . We are following up with a support and escalation team but only and only we are getting one answer that waits for 48 hour from the starting even if they do not have bothered to provide an update about it. We are getting keep on call from customers who purchased products from our website but because of this chaos service we cant even provide them the exact update and we cant even simply tell lies to our customer like this Shiprocket service. Second must worst thing is fake delivery attempts courier boys are kept on update falls NDR report daily basis which is a huge headache for sellers. Customers simply inform us that they were not called for the delivery of the product. Last but not the least,they frequently raise weight dispute issues on a regular basis.

Kidybo
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 23 de fevereiro de 2021

We regret the inconvenience caused. We understand you are disheartened by the service. Please help us with the AWB number and concern in detail at escalation@shiprocket.in and we will get back to you promptly. - Team Shiprocket