Avaliações (683)

Classificação geral
3,8
Número por nível de avaliação
  • 61% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 26% das avaliações são de 1 estrelas
9 de fevereiro de 2018

Nice service.Good for new eCommerce business. Get multiple choice for courier companies in one roof. The portal is easy to use. Customer service/ support are ok but need some more improvement and feasible.

Softsens
Índia
Quase 5 anos usando o app
Data de edição: 22 de julho de 2019

Very disappointing service...Worst customer service...No proper and timely resolution on tickets...Delay in COD remittance..
Shipments got processed for RTO without any reason they are taking 2-3 weeks to rectify such issues. The customer care is not responsive. .Customer care agents won't be available most time.If connected also, they will simply put on hold and end the call without giving proper response.

Claysphere
Índia
Mais de 1 ano usando o app
16 de fevereiro de 2020

shitty aggregator! too many fake weight discrepances. install this if you love losing your money! lost a lot of money on this app

hyperproclothing
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 17 de fevereiro de 2020

Dear Hyperproclothing,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

22 de maio de 2023

Nice,shaan is the team member who is. Very polite and kind. good work ,speed response all the best keep it up

chhenapodo
Índia
4 meses usando o app
24 de janeiro de 2021

support services of shiprocket are very bad and do not provide any help of any sort. I have used there services for a while and everytime I call to clear my problem they disconnect calls. Weight disputes are endless with shiprocket and ask for many photos before saying no resolution can be done.

The Haul Factory
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 2 de fevereiro de 2021

We value the importance of your concern and apologize for the hassle. Please share the respective AWB number you are referring to at escalation@shiprocket.in so that we can help you by giving the best possible resolution. Team Shiprocket

11 de fevereiro de 2022

The customer care is pathetic. They just hnag the call when they cannot resolve the issue. The only response they give is " Our team is working on the issue".
My shipment is not delivered since last 3 weeks and no one is aware where the shipment is.

My Lil Princess
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 14 de fevereiro de 2022

Hi, we apologize for the hassle. We would like to inform you that the shipment has been RTO initiated on 13-02-2022 and now In transit. The TAT for RTOed shipment is 15-20 working days from the moment the shipment return is begun. - Team Shiprocket

4 de fevereiro de 2023

never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.

HIVAGI®
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 15 de fevereiro de 2023

Hi! Our team tried to contact you on your registered contact number multiple times however, the call went unanswered. We would like to inform you that the shipment has been marked as Lost on 23-03-2022 and the amount is credited to your SR wallet. - MB

29 de abril de 2022

THIS COMPANY'S GOAL IS TO KILL ALL SMALL BUSINESS IN INDIA We have been a victim of delivery scam, delayed packages, multiple RTOs in recent months. Customer Service is simply useless. We have spent lakhs of rupees in shipping charge, COD fees,Advance COD fee since inception. It is sad to say that we have lost several loyal customer due to really worst service from shiprocket . Looks like the company has a secret agenda to kill all the small business like us. Sample issues for this month
RTOs AWDs 19041314773895 , 277910825225 , 277895342793 , 277895025320 , 277862577418 , 277895262749 , 277878426557 , 277771565315 , 277756731308 , 277703471073 Delayed packages in-transit since 2 weeks AWD 277895141532, 277878396980 Package scam AWD 277878396980 . Junk was returned in the RTO package. I would advise everyone to stay away from this service.

Koshali Arts & Crafts Enterprise
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 4 de maio de 2022

Oh no! this is not the service we are known for. We understand you're not happy with the experience. We would like to connect with you to hear about your feedback and seek a chance to improve our services for you in the future. Kindly allow us some time to connect with you over a call and discuss this matter. - Team Shiprocket

2 de junho de 2020

Thank You so much ayusi mam for providing such an amazing experience. Shiprocket is an amaing courier aggregator app

Luxury Swift
Índia
3 meses usando o app
Shiprocket - Shipping in India deixou uma resposta 2 de junho de 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Data de edição: 28 de maio de 2020

DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US.
specially "SAHIL SHARMA" one of the WORST KAM manager

Clothink Hub
Índia
Mais de 1 ano usando o app
Shiprocket - Shipping in India deixou uma resposta 5 de fevereiro de 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket