Shiprocket: eCommerce Shipping

Have been using Shiprocket since one year and also use it with my Shopify store. It's easy, smooth and makes my job easier ! Have recommended it to so many friends who run small businesses ! Call center support is also timely and helpful !

Best courier service providers with great tech,staff and professional services. Highly Recommended to others!

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

worst ever experience. We regret using shiprocket services. the worst part

a) fraud weight discrepancies - this is their way to earn money
b) pathetic customer service- you can't contact the courier directly for your customer's tracking and then shiprocket doesn't respond . you are left to fend yourself . ..

and many more issues - a long list.

Trying to integrate Shopify... Supported perfectly... Thanks to Shiprocket... Ayaan.
Waiting for the integration.

UPDATE Feb 2022: Now I could see many improvements in the panel and many issues have been addressed. Now one issue I think to be solved is to open a communication channel for courier to directly call vendors like us if there is some issue with delivering the parcel or they are not able to contact customer, etc. (Instead of just sent back RTO). OLD:
It used to be good, but now the service is horrible. Wrong weight calculation (charged extra) and they don't support clients at all in these matters. So everytime there is a 500gms weight the couriers used to charge 1kg, when we escalate then they always support couriers though we have the proof. Recently a cod order, customer got the parcel and paid too. But the courier service made RTO and send some jeans in the parcel. We were scammed and shiprocket is no help at all. They are all lazy people just promoting a lot with horrible customer service. Lately we are looking for some new partner.

I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.

WORST WORST WORST
I would like to draw youd kind attention that the courier company XPRESSBEES is practicing UNETHICAL, BASELESS, UNFAIR business both with shiprocket and us.
It's the second time that we received an amount of more than ₹5k being held by shiprocket because of FAKE weight discrepancies rased by XPRESSBEES.

I really want to know the procedure how they are measuring the packages sent by us. They are just uploading a fake, man-made data to manipulate and push the weight slab from 0.5kg to 1kg.

Hereby I claim that all datas or weights given in the weight discrepancies panel is FAKE and MAN MADE.

I NEED PROOF of:-

1. In which basis the packages are measured.

2. What machineries were used?

3. Who measured the packages? What is the name and designation of that person?

If XPRESSBEES cannot provide these answers they are just trying to break ethical standards of logistics business and also hampering relationship of shiprocket clients.

I request shiprocket team to take strict action against this kind of UNETHICAL practices and XPRESSBEES should be banned from shiprocket if found guilty.

Now we have to pay ₹5000extra FOR NO REASON just to carry forward our shippings.

I am declaring I am going to discontinue all relationship with shiprocket if my issues not answered within 24 hours and also bring XPRESSBEES and SHIPROCKET to court and social media for practicing UNETHICAL business.

Thank you.
Regards

Hii palak thanks for supporting me and for resolving this my problem and Hope the same shall be reflecting in future too

they hvae tacken 52$ subscription fee from me , and says my account is not connected with shopify ,, and ask me to pay 52 $ more worst app . better to use local delivery