รีวิว (945)
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LISTEN TO THIS DTC BRANDS!!
I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'.
I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.
Dear Seller! Please accept our apologies for the unpleasant experience. Please be assured that we will connect with you soon to address and resolve your concerns. ~ Team Shiprocket
i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.
Dear Seller,
We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. As we discussed, the weight disputes have been resolved in your favor. Further, we are waiting for the AWB numbers of the shipments you have mentioned on the call via ticket id 9751235. Kindly share the same.
~ Team Shiprocket
Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.
Dear Seller! As per our telephonic conversation, the bank details were updated and we hope we were able to address and resolve your concern. ~ Team Shiprocket
WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE
I don't know how other big brands get trust and reliable services from them!!
Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!
Dear Seller! It is never our intention to cause our customers any discomfort. We are trying to contact you on your registered number, however, not getting any response. We have sent you an email. Please check and help us with a time to connect with to resolve your concern. ~ Team Shiprocket
Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never
Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. We are working on your concern and will connect with you to resolve it on priority. ~ Team Shiprocket
Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.
Dear Seller! We certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. As we discussed, the shipment could not be delivered by the courier partner (Bluedart) due to unforeseen operational issues. The same has been returned back to you and we have refunded the shipping charges to your wallet. Also, As a gesture of our appreciation for your patience, we have added a voucher credit of INR 200 to your SR wallet for the next shipment. ~ Team Shiprocket
Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies.
Dear Seller,
We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. Please allow us to connect with you and provide you with a resolution to your concerns. Rest assured, the account manager will be connecting with you soon with an update in this regard.
~ Team Shiprocket
0 star, 0 star, 0 star, 0 star
Extremely Disappointed with COD Charges
Initially the COD charges were ranging between ₹70 to ₹90. However, over time, these charges have been inexplicably increased to ₹150, and now they’ve skyrocketed to ₹250! This pricing is absurd, especially for businesses like ours where the product price is ₹199.
How are we supposed to sustain operations with such inflated charges? It makes no sense to pay more for COD than the product itself. This is not just inconvenient—it’s outright exploitative.
Shiprocket’s practices feel unfair and lack transparency. Absolutely not worth even 0.1 stars. Disappointed beyond words.
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for the inconvenience caused. We are trying to connect with you on your registered number, however, getting no response. We have sent you an email, kindly check and help us with your details so that we can connect with you and resolve your concerns. ~ Team SR
They should rename themselves as SHITROCKET, because thats the quality of service they provide absoultely shit. Every bad review of Shitrocket is true and every 5 star review here is fake. Fake attempts at delivering parcels, fake pickup attempts, unintelligent and stupid customer service, no solution provided except for saying sorry. If you have a complaint and problem about shiprocket I strongly suggest you tweet about it on X beacuse thats what I am doing. Let the incompetence of Shiprocket be known in the genral social media not just here. The X handles for shiprocket are @shiprocketcare, @shiprocketindia, and their CEO @Vysheshk....and please make sure you post a tweet every day till Shiprocket doesnt improve and does its job honestly for its customers like us
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "Response to Shiprocket" so that we can connect with you.
One of the worst service ever. Orders get delayed by 7 days and their customer support is very shit all do say is we will try to help you but don't do shit. Would never recommend this
Dear Seller! Please accept our apologies for this delay. As we discussed, the shipment could not be delivered due to unforeseen circumstances in the courier network and was returned to you. Since it could not be delivered due to courier limitations, we have refunded the shipping charges to your wallet and have added an additional INR 200 to your account for the next shipment. Feel free to raise your concerns directly from your panel or write us at escalation@shiprocket.com and you will be assisted accordingly. ~ Team Shiprocket