Shiprocket: eCommerce Shipping

I couldn't be happier with their service. The staff at the store was extremely helpful in finding the right things I needed for my Shopify website.

Worst app ever...
Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies.
This app is worst ever.

This is probably as BAD AS IT CAN GET. Absolutely useless customer support, and when I say useless, you will incur TONS of LOSSES due to their pathetic customer support when it comes to weight disputes or order pickup delays. I have about 130 packages that have been picked up but the status in the dashboard still states "Pickup Exception" or "Out for Pickup". 1.5 laks of revenue up in the air. These guys are true magicians.
There is ABOLUTELY NO OPTION TO ESCALATE your issues. You will get a account manager but mind you, they will be of no use and keep repeating the same 2-3 statements for every issue you face. No chance of talking to a superior in the team.
They are always in favour of the courier partners whenever it comes to any cases.
All in all, they do not give a shit about their clients. They will just steal your money through weight disputes and pickup issues. UPDATE: I HAVE BEEN GIVE 480+ WEIGHT DISPUTES WHICH HAVE NOW BEEN AUTO-ACCEPTED WHILE THEIR USELESS SHIT CUSTOMER SERVICES WAS WORKING ON MY CASE. 35K+ DOWN THE FUCKING DRAIN.

Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria

HORRIBLE CUSTOMER SERVICE.

They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .

one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.

PALAK SERVICES IS GOOD FULL SUPPORT N RESOLVED IN 1 HR ,............................................................

This Shiprocket Logistics team is amazing. Professional, timely, and communicative. They work seamlessly and when troubleshooting is needed, they always find the right solution.

Firstly, I am a Shiprocket user and I have upgraded my plan on 12th October. I paid Rs.2000+18% GST for availing International shipping service. It's been almost one month now, none of my International courier accounts are activated till date. Secondly, For proof I really want to upload image if there is a image upload option here. I have filled all the details and uploaded all documents on the first day itself. If that is the case, why should I pay you for your unfulfilled services? Thirdly, Pathetic customer service they have. Their customer support only work between 10am -7 pm on business days and they don't respond to your messages/emails promptly. They simply say drop an email and we will reply you via email. But their reply never comes. When you don't want to fulfull your services, how can u expect someone to pay for it. I want my full money refund. I am no longer interested in your paid services